Went for an eye and contact lens check on Sunday at Specsavers and I was very impressed with the service I received from Daniel . He suggested I needed some eye drops which zi purchased . The next day I tried to use them and couldn’t get them working so I returned to the shop today and explained I couldn’t work the bottle and could I have a different type of bottle that I could use . I was told that they wouldn’t do that as I had opened the bottle but of course Zi did only to find it wouldn’t work . He squinted it on his had which Zi could do , however when it was over my eye it would not work . He asked a colleague who I assumed was in charge and he didn’t even lift his eyes up . He just said no . I was upset by his attitude and left the shop and went to the pharmacy in Tesco who very kindly showed me how it worked . Just a little kindness and customer care was all that was needed . I won’t be going back to specsavers where I have contact lenses and 2 pairs of glasses . I hope someone learns something from this review .