I have used specsavers many times for my glasses. Usually my experience is excellent but this time I was very disappointed. First was the day I went with my husband to get our eyes tested and to get new glasses. The best way to describe the experience was very rushed. They asked us could we both go in together which we agreed to but both of us felt the same afterwards, we were treated as one rather than two and both of us felt we got half the normal service. Then the collection of our glasses is where it unravelled for me. We arrived two weeks after our glasses were due for collection as we didn’t get a call or message to say they were ready. My husband’s glasses were there but one of my pairs was missing. The reason for the absence of these glasses didn’t make sense, something about a crack appearing in the lens that morning as they were making them in the laboratory, remember this is two weeks after they were supposed to be ready! The lovely girl assured me she would get someone to ring me when they were ready for my next collection. No call came. Considering I was spending over 700 euros, I feel it was a very poor service and doesn’t give one confidence in the product. I don’t live in Dublin so each time is a trip. Honestly, I’m not certain if I will ever use Specsavers again.