My review is regarding Home Visits for Housebound people My wife waited for her visit was given the wrong information to start with so when they came they were in a rush just guessed how to adjust her prescription for her glasses and got it so wrong Now she has to wait over 2 weeks for them to come out again never mind after how long she will have to wait before she gets some glasses she can actually see through and are comfortable She has have heart failure , Autism , Diabetic to name a few all her support is on line and she is left weeks now not been able to access it as she cannot see the laptop for long to do so they know all this but just say sorry When you are suffering and the errors made are theirs sorry does not help her one bit I am not sure we would bother with them again they seem to not be able to understand the hardship they leave people in and the affect it has on them Date of experience: 21 September 2023