Have found specsavers in Bolton and Bury very good over the years; less so more recently. There are often long waits, some opticians who reluctantly discuss any problems or concerns, and now feels more like a conveyor belt. After cataract operations with problems with both eyes for weeks/months afterwards, I had to return to Specsavers. The first occasion the staff provided excellent service. Later the sight in one eye, although still very good for long distance, had deteriorated for the near distance - people in the same room, pictures on walls etc. My reading glasses were great and recently purchased. The problem was discussed and I was told that suitable lenses would help, so glasses ordered. On returning to collect glasses, they were incorrect - they were reading glasses. The member of staff said incorrect lenses had been ordered. Returned - long, inconvenient journey - for correct glasses. I was asked if the fitting had been okay previously and that was it. Returning home I found they were for long distance and of no use. Unlikely to be returning to Specsavers.
1 year ago
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