I ordered & paid for 3 pairs of glasses from Specsavers in Newcastle. When they were delivered all 3 had markings across the lenses & 2 pairs were so loose they would slide to the end of my nose. All 3 pairs are not wearable. I emailed Specsavers telling them of the problem giving them all my details including phone number. The automatic reply I received said I'd get a reply within 48hours. After 3 days I emailed again saying I hadn't had a reply. Its now nearly a week and I haven't received a reply to either email. Shocking, really shocking service. In the good old days you could talk to a real person and your problem would be sorted. Does anyone know a good optometrist who still works with the old values?