Everything. I visited for an eye test. They invited me. Before my visit I explained that my 3 x frames were only a year old and would it be possible to change them. I was told that this would be no problem. When I arrived I was told I had to sign a disclaimer In case the frames broke. Also if my frames were lost I would be liable as I had signed. I disagreed with this as it was not explained to me on the phone. The staff member abruptly got up and was replaced by another member of staff who pressurised me. She then got up and another member of staff sat down was aggressive and threw me out whilst shouting have a nice day sir. I was not rude or threatening in any way. All because I would not sign a piece of paper. I asked for alternatives but was given none. What a dispicable way to treat a customer.