After an eye test at my local store in Honiton I committed to reglazing my existing frames with new lenses and was told they would be ready in a fortnight and possibly earlier. The fortnight has come and gone and they are not ready. Delays happen but what I cannot understand is why it is ‘impossible’ for them to find out when they will be ready.The rather feeble explanation offered was that they come from Hastings on a courier and no-one could say when until they arrived. They are my only pair and I need greater certainty. Phone calls supposedly to my branch are diverted to an automated service that does not take messages. Very poor Specsavers