Just visited the Arbroath store to purchase contact lenses. I was met with a female member of staff (not too friendly & quite animated) who advised I’ll need to check your details to see if they have expired. “How long do I have until my test has expired” staff replied 12 months. Records show I was tested September 2023 and then advised I had a lense trial & this has not been finalised. I was then informed that I was unable to purchase or trial further lenses until I book another eye test & then place an order for the trial / new lenses (although my previous test had not expired) I then asked for a copy of my prescription because I heard enough excuses but was then told they can’t provide me with that because it’s incomplete. Was does my prescription have to do with a contact lenses trial??!! My family nor I will never return to Specsavers, Arbroath. Rude & very unhelpful