Where do you start? Noone know what they are doing in any of these stores anymore? Been a customer for ten years or more, then on my last visit, was told that because i didnt pay for the oct scan i was not getting a photo of my eye like normal where you see your eye on that big screen. Then i was told i had to pay for my eyetes because there was no change in my prescription but i was told i was not seeing well because of my cataracts but how would i have known that? I then paid for varifocals at £200 odd pounds to not see any better, they fitted so badly my ears were bleeding, i was then told well your not gonna see that wel out if them if youve got cataracts? My eyetest lasted all of about 8mins, the only person who seemed to have a clue what was going on was the opthamologist? The guy who did the eyetest and the qualfied optician who refunded me for the glasses he claimed i never needed in the first place? What a complete waste of my time? Never going back