After a delightful optition analysis completed. I was sat with a rep Mrs Sonia Palmer. From the onset after explaining my need to reglaze my existing frames only. I was ridiculed and spoken in a condescending manner. In an attempt to embarrass a customer into buying new frames. Comments stated but a few, "I see your from Birmingham, why have you come here? Condersendingly. This lady began critiquing the state of the frames and stated the "lens technician" may refuse to fit them. I asked for clarity and certainty of such a decision of a technician a over specsavers. I completed a "Repair and Reglaze" form. Noting condition. Just before signing form Mrs Parmer added text to the form. At this point I was concerned the contents of the form may alter after signing. A copy was taken. The order was placed and paid in full. The collection date was 2 days after order Fri 3rd May. I called again to see if they are ready as ordered, to be told "it's going to be next Fri ". A week later! I spoke to "Mr Chi" Manager, who came back with many reasons why they we're not ready as ordered. The fact that I was never called to advised on a change of order, is bad, but to be fobbed off is another. I have asked the manager to see why such a simple order is now so badly delivered.