My 88year old husband with mobility issues had an appointment with Specsavers of Harrogate at 12.00on Friday 30 August. He was given an appointment card for level access. He arrived on time for the appointment and was told his time was 1pm and would have to come back in 1 hour which wasn't convenient. At no stage did anyone appologise or admit that it was their mistake. Surely their staff should have been trained to deal politely with customers.
8 months ago
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