Review of the shop I am extremely dissatisfied with the service at this shop. During my eye test, the optician prescribed contact lenses with a -2.75 prescription. I paid for the eye test and temporary lenses with the same prescription and subscribed to receive these lenses regularly. However, two weeks later, I received lenses with a -2.25 prescription. I didn’t open the packaging and immediately contacted the shop to request an exchange for the correct lenses. The manager was rude and insisted that they had sent what the optician prescribed, which was untrue. They refused to exchange the lenses. For over a month, I tried to book an appointment with the optician, but they work only on Thursdays and are always unavailable. It felt like I was being deliberately ignored. In the end, I had to wear the incorrect lenses, which left me barely able to see properly. To make matters worse, one of the lenses tore while I was wearing it, and I had to seek help from the NHS. I strongly advise against using this shop due to their unprofessional staff, poor customer service, and refusal to take responsibility for their mistakes.