I came to Specsavers to get both distance and working glasses. My first impression was great — a nice range of frames, friendly assistants, and reasonable prices. But when I collected my glasses, something felt off. I couldn’t wear them for more than five minutes. When I went back to the doctor, I was told that “the glasses were perfect but my brain was too surprised to adjust to new reality.” The doctor agreed to make them a bit “less perfect.” Round two: the distance glasses were fine, but the working pair had distance lenses by mistake. Round three still didn’t work — I couldn’t see my computer screen clearly. I asked for another doctor’s opinion, but met the same one again, who said the glasses were perfect and “the new glasses are just a little bit stronger and that’s can’t make any difference.” Now they claimed the problem was the frame. I tried one more time with a new frame, but round four was even worse. I called, hoping to speak to a supervisor, but no one ever called me back. After months of waiting and a few hundred euros spent, I’m giving up and going elsewhere. A really disappointing experience after what started so well. I should have read all those reviews before going to them in the first place!