I was in the North Finchley branch (excellent customer service btw!), and Aleksandra the staff member helping me was trying to contact my Ilford branch for a whole hour before they bothered to answer the phone. They needed to get my details from my branch to replace my contact lens. This was even after the busy Saturday lunch period and with a manager on duty (we asked), so there is no excuse. I will be moving my direct debit to N. Finchley branch as a result.
7 years ago
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