I ordered glasses from the Bitterne branch, the original order was for Varifocals,but I change the order the same day after consulting family members that they are hard to get on with. The store assured me that was OK to change my mind as the original order had not yet been placed. To cut a long story short ,the order arrived made in Varifocals, so had to be sent back. The second order only reading glasses arrived, seven Weeks past and still no long distance glasess. So I have give up and have had a refund. Terrible service ,and no one telephone you back when they say they will, and that go for customers services also. I have gone to vision express no problems great service.