I cannot post this unless i score Specsavers - Truthfully i feel one star is over generous After 2 failed appointments for eye test because I was less than 5 minutes late, it took around 6 weeks to get an appointment i could attend. At the eye test i selected the frames and told they would be ready in 2/3 weeks - after over 7 weeks no contact and i happened to be near the store and popped in. I was treated so poorly that i felt like i was guilty of doing wrong. I complained and was pretty much laughed at by the Supervisor - at which point i will say that the young man handling me that morning was only on day 2 in the job and was clearly trying hard and embarrassed - i asked, but the manager refused to meet me. I was made an insulting offer of discount, take it or leave it - it felt like Specsavers thought they were doing me a favour..... I was told to wait up to an hour if i wanted to see the manager - of the 50 minutes I was in the branch, i had sat waiting for at least 40 minutes. I left asking the manager to call me. The manager called over an hour later and only made the same offer - admitting not knowing cost and profit levels on my sale - clearly making me feel like she was doing me a favour. I asked to go above her with my complaint. She advised i email the Directors, one of whom made the same offer or refund promising to handle it personally. I asked for full refund and agreed a time for the phone call and transaction to happen. Nearly 24 hours later - no contact - clearly enforcing my comments and concerns on the appalling service received showing the Directors to be as guilty as the Manager and Staff. I still have not got my money back and recommend that people do not use Specsavers. You cannot make a complaint on the website unless it goes to the branch in question which is all part of the shakedown to put you off complaining about a poorly performing business.