I purchased two pairs of glasses early this year, after a few months the arm arm fell of one pair. They initially said it was fair ware and tear and wanted to charge me £12.50 for the repair, however, after much debate they said that they would repair it free of charge. I mention that the other arm was loose but they ignored what I said and only replace one arm . Three weeks later the second arm fell of, this time they said that they would repair it free of charge. At the same time I mentioned a scuff on one of the lenses. That they said was me mistreating the glasses. I pointed out that they are supposed to have a scratch resistant coating. The manager then told me that the only thing that does not scratch is a diamond and that if I wanted the lenses replaced they will cost me £25. So much for the guarantee. I for one will not go through there doors one more time. If you had a zero star then I would have used it David