Booked an appointment online for Newquay Specsavers. Took an hour out of my my busy schedule today and £3 to park to attend the appointment today. On arrival I was told my appointment was actually on the 16th November. (Now arriving home to check my email, I was correct, surprise surprise : Tuesday, 06 November, 2018 - 11:00 AM) I'm then told I will have to wait three weeks for an appointment. Possibly the worst customer service I have experienced from any company in any country. Having used Specsavers for as long as I remember I will never return after such a shambles. If there was a negative rating you would have got -5