We have visited Specsavers Camberley and although they are very good at performing eye tests and helping with choosing and fitting glasses, the Contact lens department may need to go on a Customer Service refresher course. My daughter wanted to try contact lenses and had an introductory appointment in August 2018. At the appointment the staff member was extremely unhelpful and quite rude when it was clear that my daughter was nervous about trying contact lenses but was keen to overcome the fear of putting something into her eyes. The appointment was a disaster and I later complained to the Assistant Manager about this member of staff. He looked on the system and was able to see who the member of staff was and did apologise. He booked us another appointment for today and when we arrived we are assigned the same member of staff again! The way she spoke to my daughter today was completely unacceptable telling her that she lacked self confidence and that she was not trying hard enough so I stopped the appointment as my daughter was on the verge of tears and we left. I was tempted to cause a scene but felt this may distress my daughter even more so we left and booked a new appointment with Vision Express.