2 years ago I spent £325 for a new pair of glasses at Specsavers Romford. One “leg” broke off recently, so I went back to the store to see if they could fix it. They said they could replace the frame but because my frame is from discontinued stock I would have to pay £39 for a new one, which I thought was a great offer! When I came back the next day I was told by another sales person I couldn’t get this done for £39 because I have verifocals 2 years ago I spent £325 for a new pair of glasses at Specsavers Romford. One “leg” broke off recently, so I went back to the store to see if they could fix it. They said they could replace the frame but because my frame is from discontinued stock I would have to pay £39 for a new one, which I thought was a great offer! When I came back the next day I was told by another sales person I couldn’t get this done for £39 because I have verifocals. She kept saying I should go for 2 pairs for the price of 1 deal since I have a new prescription. I repeated a few time that I DON’T NEED 2 pairs but the assistant just wouldn’t listen. When I said I prefer my own frames instead of theirs as I couldn’t find any I liked, I was told I will have to pay extra £40 to fit lenses in those, which I said was ok. I did buy a frame that I really like, that sits perfectly on my face, and looks good, a few months ago. To proceed with the order now the 2 sales assistants wanted to see a sales receipt for the frames I had. Obviously, I didn’t have it with me, and it’s been a while since I bought them, but they suggested that without the original receipt the order can not be processed. Unbelievable! I have been Specsavers customer for over 12years, I was about to spend £270 on the lenses to be fitted, and to be treated like this?! I AM NEVER GOING BACK TO SPECSAVERS! Outstandingly bad customer service and too expensive!