This is a review about audiology. I was unable to pick up wax protetcers from the Swansea store because they do not stop them. I was promised they would be in the post 3 times and then when they were not told to phone Cardiff where I was told the request would be attended to. It was not. A phone call to HQ promised attention which was a delivery from Cardiff, a call from a "Graham" promising the same (it wasn't) and a message from Swansea saying call for an appointment. What an absolute mess these people are. I paid £1450 for my aids including service which does not exist. I have recently had surgery and do not have the energy to waste on you. The audiologist at Swansea needs a good shake. I shall cut my losses and now go to a different audiologist. NB No follow up from HQ so they are just as bad.