Disappointing. I was advised I needed a contact lens check by letter (which didn't mention a cost). Got an appointment quickly which was good (no cost mentioned). Once the test was underway, the optometrist asked if I had been told it was £25 for the test. I replied no (though expected a fee). She advised she could waive this fee if I signed up to a monthly subscription for contacts (I pay as I go normally). I felt trapped as I either had to pay a fee and buy my lenses or sign up. Obviously, it made more sense to sign up ( though I only wear contacts occasionally, so I took the lowest package). The assistant who completed the direct debit paperwork advised that I now needed to pay three months in advance. I asked if that meant I didn't pay anymore for three months, and was advised I did, so I was always paying two months in advance. I was told that the first 10 pairs would be sent to the branch for me to collect, and the further lenses would be posted directly to me. I realised on reflection that I was not asked what date I wanted the direct debit to come out of my account. I received a text a couple of days later to say my contact lenses were ready and picked them up. When I got home and opened them, I realised that had been given 30 pairs. Not what I was told. The whole experience I felt was misleading and I signed up because I felt trapped. I am now paying more than before for my contacts.