Due to illness I contacted Specsavers home visit service. Telephone staff were courteous, and arrangements were made for a home visit. Visiting optician and assistant were pleasant and courteous. Glasses, however, were unsatisfactory. A second attempt was made, these were unsatisfactory, too. This was followed by Specsavers' failure to keep two appointments and failure to telephone me to explain why. I have been very disappointed with Specsavers' home service. I have asked for a refund. A home optician service is a good idea and could be of enormous help to housebound people, but Specsavers' version of a home service does not come up to standard.