Made an apionment on line for eye test at the crunch end branch north london for what I thought was a free eye test after trying to call store and keep getting answer machine I spike a staff who took my details and said a call back would happen after 3 hours I called back and spoke to the same person who said he would get someone after being put to Rajiev kotecha (director) after explaining Anour the free eye test I saw on line he was not interested and they was no customer service or he was not helpful at all. Just avoid the crunch end branch he was so rude . In the end booked with the wood green branch who was so helpful