I am very pleased and in fact overwhelmed by the service I received from Kirsty Ginger (Audiology Practitioner) at your Christchurch Branch. She is an employee in a million, who went over and above 'the call of duty' to provide an excellent service to me last week. Not only was she sympathetic and empathic towards me, she clearly understood my frustrations at my GP surgery! Having confirmed that there was damage to my eardrum, she also sensitively informed me that there was further damage in my inner ear. She then offered me a further appointment later in the week to take a photo of my eardrum so I had evidence for my GP who was unable to see the damage herself. She worked during her lunch break and after work to ensure that I had the printed information I needed to present to my GP the following day. In all she was kind and caring. Thank you Kirsty!