5 weeks ago I was in need of having glasses repaired, unfortunately due to Covid-19 i was unable to, 3 weeks later I was allowed an eye test no problem even though we were in covid-19 lockdown, and they were happy to receive £320, although the lady wasn't helpful the gentleman was, I was told they would be ready in 2 weeks due to covid-19, Monday 8th June I received a text message saying to call for an appointment to have my glasses fitted.
I made the appointment for today Friday 12th, knocked the door and was greeted by a fully masked PPE young lady who asked my name, locked the door & came back with a bag with my glasses in, I asked why they weren't being fitted and quess what I was told due to covid-19 they are not fitting.
I fully understand covid-19 i work for the NHS, but surely after receiving your money they can fit your glasses, i have come home and they are too big, called up and I have to wait for an appointment approx 2 weeks.
Disgusting and after many years going to specsavers will be the last.
4 years ago
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