I made an appointment for elderly mother to review her hearing aides as she has struggled for 5 months shielding. An hour before appointment Linda the Director at Romford branch called to say it was a provisional appointment and she had to rearrange. We had to get her ready and arrange transport and this a Director left mum upset and confused. Totally unacceptable. Thankfully they have people like Debbie in central and Marie in Romford who care and sorted appointment for 11.15. Linda acted in a very poor way. You cannot cancel one hour before and no one ever mentioned provisional appointment. Very poor approach by supposedly the Director of Romford Specsavers. Unacceptable and shows total lack of care about an elderly customer. Linda also promised mum a call back in 30 minutes as she was so confused but that didn’t happen.