First time using Specsavers (Longbridge) as it’s local. Been wearing glasses/contacts over 30 years but now need varifocals. Wanted my frames reglazed and was told it would take a maximum of 2 weeks. Now in the third week and phoned to chase (2nd time of calling as first time I was told they’d be in the next day), now to be told my lenses were out of stock and will now take another week! Why I wasn’t told this when I originally called I’ll never know. They said they will mark my order urgent, really disappointed with the lack of communication. Surely they could’ve called out of courtesy to let me know there would be a significant delay. They were extremely quick when taking nearly £300 off me for my lenses. Once I get my glasses whenever that may be, I won’t be using them again. When I call the staff are abrupt and don’t listen, they don’t appear to realise how important it is to be wearing the correct glasses when you’re struggling to see properly. I get the impression that the shop floor staff couldn’t care less.