Awful customer service. I went with my 80 year old mum on 16/8/20 to order some new frames at the Eastleigh branch. She was offered the ones in store, paid £105 including the £5 delivery charge and was told she would get them 24/8/20. After many calls to customer services and having to leave messages, someone only got back to me twice. The second time I gave my phone number and the lady said she would get back to me ASAP once she's looked to see if my mums glasses had been sent or whether they're still in store. I never heard back! I then emailed them but again didn't hear back. I don't live local to Eastleigh ( about 90 mins away) so im very angry that I'm getting no response or explanation and my mum is still without her glasses. 1/9/20