When I first ordered my glasses the second pair had the completely wrong prescription in them when I picked them up. Initially no notice was taken and I was told that I would get used to them. However when i brought them back they were checked and they were the opposite to my prescription. They were sent back and all was fine. Thank you. After about 9 months of wearing the lyle and Scott's pair. When I went to put them on one of the arms came off (not the screw ) the arm had come away. When I took them back they said I would have to buy another pair because "the section is actually bent". I couldnt see anywhere on the frame that was bent and I know I looked after them so they couldnt be bent. I took them to an independent optician for a second opinion . They agreed with me that the was not bent and it was a fault in the frame. I don't feel I should have to pay for a new pair. Niw I am using and old pair.