Title: Disheartening Experience - Unprofessional Staff and Unreasonable Charges Review: My recent journey with Spice Jet airline from Calicut to Dubai was a complete disappointment. The check-in process was marred by unprofessional behavior from the staff. We encountered an unfortunate experience with the staff, who displayed aggression and utter disrespect towards passengers. Adding to the distress, the staff demanded an exorbitant additional charge for our luggage, including an unreasonable claim for my baby's stroller, which we had previously taken on the same route without any problems during our outbound flight. This inconsistency and unjustified charge left us deeply dissatisfied. Despite providing proof of double payment, Spice Jet is yet to refund the excessive amount they charged us under duress. It is disheartening to see an airline of this stature failing to provide basic customer satisfaction. I sincerely hope Spice Jet takes immediate action and thoroughly trains their staff to treat passengers with respect and empathy. As loyal customers, we expect a better travel experience and fair treatment. This incident has left me questioning whether I should ever consider flying with Spice Jet again.