“Third class airline...never ever book your flight in spicejet.. cancellation done without any confirmation to there clients. And charge cancellation fees. Beware of these cheaters. Had suffer huge.”
“Very bad experience, they cancelled the flight without any notification. I came to know about the flight cancellation when i was at checkin counter. They did not supporting for any help. We were at Andaman island and they cancelled flight when there were no next flight for the day. I would recommend please do not book any ticket with this airline. The are not trustworthy and they are not taking care for the passenger.”
“Very bad customer service from spicejet ,I was traveling from Dubai to kozhikode , I am eligible for 30 kg luggage and 7kg handbag , however I don’t have handbag and my luggage weighed 30.75 kg , Mr Tharun asked me to pay 150 aed for excess baggage , I requested him that it’s only 0.75 kg and I don’t have hand baggage , he didn’t allowed that asked to remove , I opened my roughly closed box and removed small items , it’s take me lots of time and humiliation in front of other passengers and family members , why this people are behaving very arrogant , Are they underpaid or over worked ? Or else they are thinking will get customers even in waste customer service scenarios … ? Very pathetic”
“Worst customer support, see the passengers as cash cow, I never seen any airlines charging luggage for laptops, while boarding air conditioning keep off the list goes on.”
“Extremely Disappointing Experience with SpiceJet
I was scheduled to fly on flight SG231 from Delhi to Khajuraho on October 26, 2024, but the flight was canceled more than two hours after the scheduled departure time. To make matters worse, no refreshments were provided during the long wait at the airport. Although the staff promised compensation, I have yet to receive any follow-up. I have sent multiple emails to SpiceJet’s Customer Relations team and escalated the matter to the Appellate Authority, but they continue to manipulate the situation and give contradictory responses regarding the flight cancellation.
There were over 80 passengers booked on the same flight, all of whom can attest to the fact that the flight was indeed canceled. Despite this, SpiceJet has failed to offer any meaningful support or resolution.I am still waiting for my refund, which has been pending for 25 days now. As of today, November 20, 2024, I am thoroughly disappointed and frustrated by this experience. SpiceJet has been the worst airline experience I’ve ever had, and I would strongly advise others to reconsider flying with them.”
“The worst airline ever. I've spent around 6k to buy the ticket and rescheduling my flight as well and they cancelled the flight at the last minute due to bad weather whereas other flights were taking off. And now I've got the refund of just 1600. Had a word with their customer service they have confirmed that they can only provide the refund for 1600 only as I've booked the flight from the third party (MMT). I'm furious to have such horrible experience. In future, if I had the option to choose between spicejet and a bus, I would surely go for the bus.”
“We had worst experience travelling in SpiceJet from Bagdogra to Delhi.
The flight timings changed 5 times, even 3 hours before the flight.
The staff of SpiceJet is not at all cooperative”
“Spice Jet is the worst airline I have ever dealt with the Appellate Authority team doesn't have any idea what they are doing I had a flight cancellation back in June 2024 I am awaiting compensation to be paid for that I have been consistently emailing the above team for that they have no idea as mentioned above every time a different person will email asking for something different. How come this team is not trained in processing competition?”
“I would give it zero star. I am waiting at the airport (with my family) from last 10 hours and flight keeps getting delayed. The official message is that due to bad weather flight is delayed. But infact more than 6 flights (offcourse of other airlines) have already been departed from the same airport in that time span.”
“The flight booking experience and the ground staff are seriously out of mind and pathetic. They keep creating different rules. Don't ever fly with SpiceJet. Worst experience every passing day.”
“Third class flight with tgird class services. Its better iska owner pvt taxi chala le vo jyada acha hai.. money minded owner and pethetic staff with rude behaviour with the customer . Isliye inka flight rate gir rha hai . Inse far better indigo vistara and airindia hai. Atleast customer ko samjhati hai inki trah chutyia giri nahi karti”
“Pathetic company pathetic services only money minded not cooperative with passenger. Ride and arrogant staff nature..only they found how to earn the money from the customers”
