“I for an emergency visit but still stuck on the airport.Worst worst experience flight was schedule at 12am from Dubai to Pune it's now next day 8.30am still the flight is not departed. Expecting another delay of an hour. It's 10hr delay flight with no meals offered, hotels, or even water. Please close the SpiceJet operation if you are not able to provide a good service.”
“Very bad services.
Gets delayed more often.
last-minute schedule changes.
No response or any type of compensation from the Spicejet.
Today also it gets 4 hrs delayed and not even confirmed whether it gets more delayed or not.
I have booked a flight for 3 from Delhi to Leh on 10 Aug 2026. The flight has been delayed by 4 hours till now and there is no one present here at the gate to provide any kind of information to the passengers. Further there is no confirmation that the flight won't be delayed any more. Customer care is also not able to provide me any satisfactory answer. My whole family has been stranded at the airport since morning. Who is responsible for all this and what compensation will be provided by SpiceJet for this delay and for this inconvenience. My family plan to Ladakh is starting on a very bad note due to Spicejet.”
“Awful and fraudulant experience because:
1. Flight delayed last minute with no option to get a refund / reschedule as they only have 1 flight.
2. Despite zero check-in luggage, they charged us over 5000 Rs. for extra cabin luggage. No option to check-in at the gate. The weight limit is 3 kg below other airlines. These extra fraudulant charges make thr price same as another airline's
business class ticket.
2. No kiosk / counter - only bag check in that are there to charge extra money.
3. Bag check-in experience is horrible - we were harassed to check-in luggage despite having only 1 hand luggage.
4. Ground staff is useless, to put it mildly - cannot support with a single query.
Recommendation - pay more for any other flight if you have the option. Avoid spicejet at all costs.”
“Awful experience because:
1. Flight delayed last minute with no option to get a refund / reschedule as they only have 1 flight.
2. No kiosk / counter- only bag check in.
3. Bag check-in experience is horrible - we were harassed to check-in luggage despite having only 1 hand luggage.
4. Ground staff is useless, to put it mildly - cannot support with a single query.
Recommendation - pay more for any other flight if you have the option. Avoid spicejet at all costs.”
“Very disappointing experience with SpiceJet. They changed the flight timings three times, with the final change made just one day before departure. I specifically booked this flight from Mumbai to avoid a connecting flight; otherwise, I could have booked an IndiGo flight from Pune that was ₹10,000 cheaper.
To make matters worse, my return flight was originally a direct flight when I booked it, but it was changed to a connecting flight just one day before departure. This caused significant inconvenience and disrupted my travel plans.
I would not recommend choosing this airline due to its frequent last-minute schedule changes.”
“Worst airlines even they cancel flight and won't give any refund the amount know what will i do with the amount i have been stuck in between if we call.them they will say sorry sir we can't help you if you can't run a airlines just close it”
“The worst of worst airlines...
Not a well disciplined staff and very arrogant to the passengers...Not the correct information provided by the customer relationship management...No response to the Mail upto 4-5 days...Not a single customer service number is connectable...”
“Worst service. Always delayed . Staff behaviour also not good . Suppose a customer is late 5 mins then no need to board. But yours side is delayed then what??? Airline shoud harassed the customer. Already cancel the flight from 29th may 2026 evening time to morning time 6.05 still its delayed what is your commitment. Worst and poor service👎👎👎 Flight no- SPICEJET SG194 AHMEDABAD to KOLKATA”
“I Gaurav Kumar, am constrained to issue this formal complaint-cum-legal notice against SpiceJet for gross negligence, deficiency in service, and continuous mental harassment caused to me due to repeated mishandling of my flight booking (PNR: I7Y47L).
I had booked a flight from Mumbai to Delhi scheduled for 31st March at 10:30 PM due to urgent personal requirements. However, the sequence of events reflects sheer irresponsibility and lack of professionalism on your part:
• On 25th March, I was informed that the said flight was cancelled.
• Despite multiple attempts, I was unable to connect with your customer care, as calls remained busy or were automatically disconnected after long waiting periods.
• On 26th March, I received communication that the flight was rescheduled to 11:35 PM on 31st March.
• Upon reaching the airport on the scheduled date, I was shockingly informed that the flight was again cancelled, without any prior intimation.
• After prolonged inconvenience and arguments at your counter, I was reluctantly accommodated in another flight scheduled for 1st April at 6:30 AM.
• To my utter shock, even this flight timing was changed again to 7:30 AM, further compounding my distress.
The above acts clearly amount to:
• Deficiency in service
• Unfair trade practice
• Gross negligence
• Mental harassment and agony caused to a consumer
Due to your repeated failures, I suffered:
• Severe mental trauma and harassment
• Loss of valuable time and sleep
• Disturbance of urgent travel plans
Such conduct is in clear violation of consumer rights and established service standards.
Therefore, I hereby demand:
1. A written explanation for such repeated lapses.
2. Adequate compensation for mental harassment, inconvenience, and losses suffered.
3. Immediate steps to ensure accountability and prevent recurrence.
Take notice that if I do not receive a satisfactory response within 7 days from receipt of this notice, I shall be constrained to initiate appropriate legal proceedings against your company before the Consumer Disputes Redressal Commission and other competent authorities, at your entire risk as to cost and consequences.
This notice is issued without prejudice to my legal rights and remedies available under applicable laws.
Regards,”
“Waiting for take off for last one hour in aircraft. It is very hot and suffocating in the aircraft. They are announcing that refuelling is in progress, pl be patient.”
“I have had the worst experience with SpiceJet today. After a last-minute schedule change, all passengers were deboarded and essentially abandoned. We were told to either cancel our tickets or wait for an update. It is now 11:00 PM, and we have been waiting since 7:00 PM without a single word from the staff or the airline. There is no accountability, no information, and no concern for the passengers left sitting at the airport. Avoid this airline at all costs if you actually want to reach your destination
This level of passenger neglect is unacceptable. I strongly advise against booking with this carrier
I wanted to give negative but don't option less than 1*”
“I am travelling and i faced
1) flight delay
2) Cabin is getting heated due to AC is not working.
3) Crew only informing, we already informed to captain. No solution
My revie for Spice Jet is not even 1 star”
“Zero rating always delayed no proper communication no staffing no ethics nothing worst airlines ever. Never ever book in spicejet even if it's cheapest among all other airlines”
“I traveled from Bangalore to Delhi(SG 141), but I have still not received my luggage. I was advised to contact the number 9711733467; however, despite multiple attempts, there has been no response.
It has now been over 24 hours, and I have not received any update regarding my baggage. This lack of communication and coordination is highly disappointing and reflects poorly on the service standards.
Additionally, the duty staff member at the Delhi airport luggage counter, Mr. Jitendra, has been unresponsive and is not answering calls. This situation is causing significant inconvenience and is affecting our further travel plans.”
