Extremely Poor Passenger Care on Delayed Flight SG263 (Delhi–Kolkata, 9 Oct 2025) . My son was travelling by this flight. This is to express my deep dissatisfaction and disappointment with the utterly careless and insensitive handling of passengers on your flight SG263 from Delhi to Kolkata on 9th October 2025. The flight, scheduled to depart at 7:30 AM, was delayed by over two and a half hours and took off only around 10:00 AM. Passengers had been waiting since as early as 5:00 AM, yet not a single glass of water or any refreshment was offered at the airport lounge or on board before take-off. Such complete neglect of basic passenger comfort and dignity is shocking for an airline that claims to value customer experience. Even after boarding, there was no acknowledgment of the delay, no courtesy announcement, and no attempt to offer refreshments as a gesture of goodwill. The flight finally landed at Kolkata around 11:55 AM, meaning passengers spent nearly seven hours in total transit without even minimal care. This is unacceptable, unprofessional, and deeply disappointing. I urge you to reflect seriously on how poorly this situation was handled. If this is the level of customer care SpiceJet offers, it’s no surprise that passengers are rapidly losing trust. I expect a clear explanation for this lapse and appropriate compensation for the inconvenience caused. Sincerely, Vivek Singh