"Extremely Poor Passenger Care on Delayed Flight SG263 (Delhi\u2013Kolkata, 9 Oct 2025) . My son was travelling by this flight.\r\n\r\nThis is to express my deep dissatisfaction and disappointment with the utterly careless and insensitive handling of passengers on your flight SG263 from Delhi to Kolkata on 9th October 2025.\r\n\r\nThe flight, scheduled to depart at 7:30 AM, was delayed by over two and a half hours and took off only around 10:00 AM. Passengers had been waiting since as early as 5:00 AM, yet not a single glass of water or any refreshment was offered at the airport lounge or on board before take-off.\r\n\r\nSuch complete neglect of basic passenger comfort and dignity is shocking for an airline that claims to value customer experience. Even after boarding, there was no acknowledgment of the delay, no courtesy announcement, and no attempt to offer refreshments as a gesture of goodwill.\r\n\r\nThe flight finally landed at Kolkata around 11:55 AM, meaning passengers spent nearly seven hours in total transit without even minimal care. This is unacceptable, unprofessional, and deeply disappointing.\r\n\r\nI urge you to reflect seriously on how poorly this situation was handled. If this is the level of customer care SpiceJet offers, it\u2019s no surprise that passengers are rapidly losing trust. I expect a clear explanation for this lapse and appropriate compensation for the inconvenience caused.\r\n\r\nSincerely,\r\nVivek Singh"

"Date: 5th September 2025\r\nRoute: Hyderabad \u2708\ufe0f Chennai\r\n\r\nI would like to extend my heartfelt gratitude to the SpiceJet team for providing such a smooth and pleasant travel experience on my journey from Hyderabad to Chennai. From the warm hospitality of the cabin crew to the timely and comfortable service throughout the flight, everything was handled with great care and professionalism.\r\n\r\nYour team\u2019s cheerful attitude and thoughtful assistance made the journey not only comfortable but also truly delightful. I truly appreciate the dedication and effort put in to ensure passengers have a happy and safe experience.\r\n\r\nThank you once again for making my travel memorable with your excellent service.\r\n\r\nWarm regards,\r\nAnil"

"Dear SpiceJet Team,\r\n\r\nI wanted to express my heartfelt appreciation to the cabin crew on my recent SpiceJet flight SG 51 from Pune to Dubai on 18th March 2025.\r\n\r\nIn particular, I would like to commend the exceptional service provided by Madhuri, who went above and beyond to ensure my comfort and safety throughout the journey. Her kindness, attention to detail, and warm smile made my flight truly enjoyable.\r\n\r\nPlease pass along my sincere gratitude to Madhuri and the entire cabin crew. Their dedication to providing outstanding customer service is truly commendable.\r\n\r\nThank you for a wonderful flying experience!\r\n\r\nSincerely,\r\nTrupti Sapkal"

"Spicejet Flight experience was very pathetic, Seats are torn off, Seats pockets are completely torn off, Seats are very hard and the flight is very worst. Flight sound is very pathetic and while landing flight is very Shakey. On a total experience, I advise please do not take life risk by travelling with this or any flight belongs to SPICE JET. they do not care about our safety at all. \r\nNote: Hostess Shamu, Supriya and others are very friendly and very good."

"Spicejet Flight experience was very pathetic, Seats are torn off, Seats pockets are completely torn off, Seats are very hard and the flight is very worst. Flight sound is very pathetic and while landing flight is very Shakey. On a total experience, I advise please do not take life risk by travelling with this or any flight belongs to SPICE JET. they do not care about our safety at all. \r\nNote: Hostess Shamu, Supriya and others are very friendly and very good."

"Spicejet Flight experience was very pathetic, Seats are torn off, Seats pockets are completely torn off, Seats are very hard and the flight is very worst. Flight sound is very pathetic and while landing flight is very Shakey. On a total experience, I advise please do not take life risk by travelling with this or any flight belongs to SPICE JET. they do not care about our safety at all. \r\nNote: Hostess Shamu, Supriya and others are very friendly and very good."

"I would give it zero star. I am waiting at the airport (with my family) from last 10 hours and flight keeps getting delayed. The official message is that due to bad weather flight is delayed. But infact more than 6 flights (offcourse of other airlines) have already been departed from the same airport in that time span."