“I would give it zero star. I am waiting at the airport (with my family) from last 10 hours and flight keeps getting delayed. The official message is that due to bad weather flight is delayed. But infact more than 6 flights (offcourse of other airlines) have already been departed from the same airport in that time span.”
“The flight booking experience and the ground staff are seriously out of mind and pathetic. They keep creating different rules. Don't ever fly with SpiceJet. Worst experience every passing day.”
“Third class flight with tgird class services. Its better iska owner pvt taxi chala le vo jyada acha hai.. money minded owner and pethetic staff with rude behaviour with the customer . Isliye inka flight rate gir rha hai . Inse far better indigo vistara and airindia hai. Atleast customer ko samjhati hai inki trah chutyia giri nahi karti”
“Pathetic company pathetic services only money minded not cooperative with passenger. Ride and arrogant staff nature..only they found how to earn the money from the customers”
“Very bad experience with Spicejet flight,
I have booked ticket for DXB to Amritsar, flight timing was 3AM in the morning but flight time scheduled 4 times and after that Bording gate also chage 4 times.
It's very disappointing,
I would suggest never travel with Spicejet...”
“Extremely bad experience. Travelling with my parents who are senior citizens and my 5 year old child, I almost fainted to keep pace with their continuous change of boarding gates and lack of announcement. The time and date changed four times in one day. How they think old people can shift gates at this random change. This is complete harrasment.”
“I have booked my flights from spicejet and now they ae canceling both two way flights.
Now because of there issue i am getting high price flights from other airlines as my trip dates are near , so to book other flight on short notice its high amount we need to pay.
spice jet should do booking for us as its issue from there end”
“Very rude behaviour of the staff . Not interested to hear anything. Charging unprofessionally for extra weight. Just looting Indian citizen. Will never fly with SpiceJet. Very disappointed service.”
“We have booked tickets for portblair and flight delayed by 3 and half an hour very disappointed and customer service is not good they won't respond properly, compare to the whole journey in my life this is the worst decision I have made. Please opt for indigo the best air line for domestic.”
“Very bad service and always delayed flight if you book round trip. Staff behavior is very rude and no supportive staff.
There is only option for one star otherwise I will go with 100% minus star.
There is many abuse words for Spice jet but you can give reply with your own history so everyone can understand.”
“I have booked a flight one months back but they have cancelled the flight.. it's ok I managed it and reschedule again later on they cancelled the flight.. what a disgusting service by spicejet if they can't manage then why they are taking bookings I don't understand.. at last I try to refund there is showing refund is not allowed...wtf spicejet”
“5 hrs delay, date of travel 25 Aug 24 Delhi to Kolkata flight no 8174
Rude staff, bad service,no refreshment, no supporting attitude. Fighting and bad mouth with passengers .Glimpses at the airport shared”
“Flight from Kolkata to Bagdogra.
SAPTARA was the name of the staff.
I am convinced that SpiceJet is running a scam, and I am extremely disappointed with the behavior of your ground staff. They seemed well-trained to extract every penny from customers, with no regard for basic hospitality.
Your airline needs drastic improvements in all aspects. 1 star is extremely generous for the ridiculous amount of money that was exploited from me.”
“I am writing to express my disappointment with a recent experience I had while traveling with your airline. I have been a frequent domestic flyer, but this incident was one of the worst I have encountered.
Firstly, my flight, scheduled for 6:00 AM, was delayed, and there was no prior notification. Despite arriving at the airport at 5:00 AM, neither I nor other passengers received an explanation, nor did the airport manager offer an apology. In fact, I was treated rudely when I tried to inquire about the delay.
Secondly, during the boarding process, I was carrying a hand luggage of 6 kg and a laptop bag weighing 3 kg. Instead of advising me to check the luggage in, the staff member seemed more focused on charging me for excess baggage. Even after I requested leniency, given my frequent travel experience where other airlines have been more accommodating, the staff insisted on collecting the excess baggage fee.
I find this level of service unacceptable. Encounters like this not only cause inconvenience but also tarnish the reputation of your organization. I urge you to address this issue, as such behaviour will surely affect your loyal customer base.
I hope you will take this feedback seriously and ensure that other customers do not face similar issues in the future.”
