“I traveled from Bangalore to Delhi(SG 141), but I have still not received my luggage. I was advised to contact the number 9711733467; however, despite multiple attempts, there has been no response.
It has now been over 24 hours, and I have not received any update regarding my baggage. This lack of communication and coordination is highly disappointing and reflects poorly on the service standards.
Additionally, the duty staff member at the Delhi airport luggage counter, Mr. Jitendra, has been unresponsive and is not answering calls. This situation is causing significant inconvenience and is affecting our further travel plans.”
“Wow, amazing service by SpiceJet đź‘Ź
Lost my checked-in baggage (Case No. 1053992) on my DEL → BOM flight (PNR: S78ZYR, 27 March 2026, Seat 27A)… and the real highlight? The complete silence from the team ever since. Truly next-level customer engagement.
It was a blue Safari suitcase, in case anyone’s wondering what vanished into thin air ✨
Not sure what’s more impressive — losing the baggage or losing any sense of responsibility to respond.
Dear SpiceJet, should I keep waiting or consider this a long-term separation? 🤷‍♂️
#SpiceJet #LostBaggage #CustomerServiceFail #AirlineExperience #TravelTroubles #DelayedResponse #PassengerRights #BaggageClaim #FlyWithCare #TravelFrustration #IndiaTravel #DELtoBOM #NeedAnswers”
“Last-minute changes without clarity
Inconsistent communication
Enforcement without empathy
Additional charges at the boarding gate
Even after boarding, the flight was delayed by almost another hour, without clear communication.”
“SG 145 BOM to IXB on 27th March 2026; delayed not for half an hour, not for one or two hour, delayed for totally new schedule. The departure time was at 7:50 am which rescheduled for 12:30 Pm. Whole day had not sleep to reach before time to airport for the given time, but no use of coming so early. Waiting a long hours till afternoon. Very very disappointing. No prior delay message, time displayed on the screen was as per the ticket time, but kept us waited for long time. Not allowing for baggage checking. After asking to the staff we know it's delayed by long hours. Choose not to travel by Spicejet again. Very unsatisfactory service.”
“Very worst ever service I have come across
This flights should be banned laguage line was very worst no system no sufficient sitting chairs near gate 27......”
“Very bad experience very annoying SG-937 very bad spoil my whole day from 4 am to 2pm they just make me waiting without any responsibility. I will never take this flight in future. I will rather pay some extra amount for another one but never spicejet never today they spoil my whole day full plan og the day. Shameful.”
“Horrible service by @flyspicejet again. Jaipur to Mumbai delayed flight & charging on the counter for carrying hand luggage without allowing us to put in cargo & randomly charging as per their choice. SAHIL & VARSHA at Jaipur are the worst at services. Just sheer lootcase.”
“PNR: EKE6NR
Flight: SG106
Route: Mumbai – Delhi
Original departure: 14 March, 12:30 AM
Here’s what happened:
• At 3:35 PM I received a call from SpiceJet informing me that my flight had been delayed to 1:15 AM due to “operational reasons.”
• However, I simultaneously received an SMS and boarding pass showing the original time of 12:30 AM.
• This created complete confusion regarding my actual departure time.
When I tried calling customer care to clarify, the lines were unreachable for hours. After more than 10 attempts and over 3 hours of trying, I finally got through.
Shockingly, I was then informed that a flight change had been made in the system — something I never confirmed or paid for. Apparently, a “technical glitch” on the SpiceJet website changed my booking and even generated a debit note without my authorization or payment.
Despite explaining this repeatedly:
• Customer care showed zero accountability
• No one acknowledged the confusion created by SpiceJet
• I was asked to pay ₹10–11K extra to get back onto my original flight
• When I agreed and went to the counter to pay, I was suddenly told they could not accommodate me on that flight or the next one either
I was effectively stranded and forced to book a last-minute ticket with another airline just to reach Delhi.
This entire situation was caused by SpiceJet’s system errors and poor customer support, yet I was left to bear the cost and stress.
I am demanding:
Full refund of my SpiceJet ticket
Reimbursement of the alternate flight I had to book due to your inability to assist
A formal explanation of how a flight change was processed without my authorization or payment
This level of service and lack of accountability is shocking.
I request immediate intervention from the DGCA if this is not resolved promptly.
#SpiceJet #CustomerServiceFailure #AviationIndia #PassengerRights”
“Absolutely disgraceful experience with SpiceJet. My flight was delayed from 7:20 PM to 1:10 AM, showing shocking operational failure, terrible airline management, and zero professionalism.
When boarding finally started, passengers were called and then forced to stand with their luggage for over 30 minutes while the staff showed complete incompetence and mismanagement. This is nothing short of customer harassment and pathetic service.
Passengers are paying for a reliable airline and professional operations, not this level of chaos, negligence, and disrespect. If SpiceJet cannot perform the most basic airline duties, it would be better for them to shut down rather than continue this embarrassment of a service.”
“Very disappointing experience with SpiceJet.
I booked tickets for 3 passengers under the “Happy Fares” offer and made full payment. However, the airline cancelled the flight just 2 days before departure.
During the refund, â‚ą1200 was deducted (â‚ą400 per passenger) even though the cancellation was done by the airline.
Passengers should not be charged when the airline cancels the flight. Requesting SpiceJet to review this and refund the deducted amount immediately. #SpiceJet #FlightCancellation #CustomerExperience”
“My worst experience in spiece jet two times one time flights been delayed and second time I try to call so many times to reschedule the tickets they didn’t pick the call and the customer service staff Anjali is so annoying and arrogant.”
“Don't book tickets of spicejet. This is frequently got cancelled without any prior information. When u Will reach the airport then u will got to know your flight got cancelled 3 days ago. And money also they r not refunding easily.”
“Worst experience of my flying career. Absolutely unacceptable service by SpiceJet.
I was traveling on SpiceJet flight SG874 from Mumbai to Bangalore, scheduled to depart at 1:30 PM. As I write this, it is 2:55 PM and passengers are still sitting inside the aircraft, waiting without any proper explanation or clear communication from the crew.
Being made to sit in a closed aircraft for hours is not just inconvenient, it is extremely uncomfortable and disrespectful to passengers’ time and money. This shows complete mismanagement and lack of concern for customer experience.
I strongly advise people to avoid booking SpiceJet. Honestly, traveling by bus from Mumbai to Bangalore would be a better option than going through this kind of mental and physical harassment.
Never again SpiceJet.”
“If one star is not compulsory then not going to that one star also. Pathetic airline. I book my ticket myself only but never choose spice jet but this time got it done from agent and he gave me this ticket. They are like we won't provide you any service but we will take extra penny for each gram for luggage. And they are famous for their timing. ... Not in good sense . Flights cancelled and delays are normal for them. Suggest everyone don't go for this carrier. If you have to pay extra also go for either Air India or Indigo. Atleast they are giving service and not creating nuisance for each and every gram of luggage. Believe me they are just trying to make money from passenger in the name of extra luggage.
Pathetic airline”
“SpiceJet is one of the worst airlines I have ever experienced. My flight was delayed FIVE TIMES, and I was traveling to Kozhikode for an urgent reason. They showed zero responsibility toward passengers.
No proper communication, no clear updates, no concern for passengers’ time or emergencies. Staff behavior was careless and unhelpful. Even after such a massive delay, no compensation, no cashback, nothing was provided.
This airline does not respect passengers or their time. Very poor management and very bad service overall. I will never travel with SpiceJet again and do not recommend it to anyone, especially if you are traveling urgently.
Very bad. Extremely disappointing. Avoid SpiceJet.”
“Extremely disappointing and unacceptable experience with SpiceJet at Kolkata Airport. My daughter was harassed and humiliated by the staff, who behaved in a rude and unprofessional manner both at the check-in counter and boarding gate. Despite her handbag clearing the check-in process, she was suddenly accused of excess baggage at the boarding gate and threatened with denial of boarding unless she paid extra.
Under pressure, just before departure, she was forced to pay â‚ą5,250, which felt less like a legitimate charge and more like an organized way of extracting money from helpless passengers. The entire incident reflects misuse of authority, lack of transparency, and complete disregard for passenger dignity.
This was not just poor service, but intimidation and exploitation. I strongly advise travelers to be extremely cautious while flying with SpiceJet and demand proper justification for any last-minute charges.”
