My tickets were cancelled without my permission and no information was provided by any means no email, call, message or WhatsApp that it has been cancelled. I waited with my checked in boarding pass at the boarding gate for more than 4 hours. The flight was delayed and then me and my husband were denied boarding at the boarding gate. It is harassment and cheating by the airline. To top it, no refund has been sent and we were blamed that we asked the airline to cancel our tickets in exchange for full refund. The staff is fraud and blames it's customers to make money by cheating. I will file a court case for the harassment.