I had one of the worst travel experiences with SpiceJet. As someone who frequently flies with Indigo and Air India for corporate travel, I decided to try SpiceJet and instantly regretted it. Despite having a corporate booking, I wasn't allowed to book a front-row seat. At the airport, I was told these seats are chargeable even for corporate bookings—something I’ve never faced with other airlines.
To make it worse, I was carrying a laptop bag and a small cabin suitcase, totaling just 11 kg—well within the standard 22 kg limit. Yet, I was charged ₹2,600 for "excess baggage" simply because I chose to carry both in the cabin, a completely normal practice among corporate travelers who value time and efficiency. The check-in staff never informed me of this rule when I inquired earlier about my seat, and conveniently waited until the end to drop this surprise.
The ground staff, especially the manager Mohammad Asif, was unhelpful and dismissive. When I tried to explain the rationale behind carrying both bags to save time during corporate travel, he simply refused to listen. It honestly felt like the airline was running a scam to extract extra money from unsuspecting passengers.
SpiceJet’s service is not just subpar—it’s exploitative. I will never recommend this airline to anyone, especially business travelers.
2 weeks ago
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