This was by far the worst airline experience I have ever had. My sister and I, both UAE resident visa holders with valid Emirates IDs and U.S. visas, were traveling on SpiceJet Flight SG018 from Cochin to Dubai. At the check-in counter, SpiceJet staff outright refused to even try processing our documents. Instead of assisting, they immediately dismissed us. When we asked them to attempt with our Emirates IDs — something that has worked with other airlines before — they arrogantly refused. The so-called “duty manager” who came to handle the situation was shockingly unprofessional. He was rude, hostile, and went as far as shouting at us in front of other passengers. It was humiliating, disrespectful, and completely uncalled for. When we asked for a written explanation of why we were being denied boarding, with signature and stamp, he flatly refused — something no professional airline would ever do. Only after repeated pressure did they finally try — and unsurprisingly, my UAE visa permit came through instantly. This proves that the entire issue was their unwillingness to even make an attempt in the first place. My sister’s didn’t go through because of a system mismatch, but the fact remains: had they simply done their job from the start, we would not have gone through such public humiliation and stress. To make matters worse, this is peak season for Cochin–Dubai flights and ticket prices are already exorbitant (₹54,000 now, booked at around ₹40,000 earlier). One wasted ticket, plus hotel bookings already made for our trip, has caused a major financial setback — all because of SpiceJet’s negligence and arrogance. On top of all this, the flight itself was delayed as usual — scheduled at 10:45 PM, delayed to 11:30 PM, and further delayed on arrival to 2:45 AM. SpiceJet clearly has no respect for passengers’ time, money, or dignity. This airline thrives on inefficiency, arrogance, humiliation of passengers, and a complete lack of professionalism. If this is how SpiceJet handles international passengers, then it speaks volumes about their standards. Absolutely unacceptable, disgraceful service. I will strongly discourage anyone from flying with SpiceJet