The delivery service of Spicevillage is horrible.Recently I ordered fresh fruits and vegetables for monday same day delivery. It arrived 2 days later and guavas are missing.As well as the frozen stuff(rumali rotis )came mushy . I wrote them mail regarding the problem but no one responded to it nor did they refund my money. I am very regular customer of spice village both online and at the store. To be honest their store service is excellent. But their online service which is reliant on fairsenden is really bad. And I mentioned it several time before. Atleast they used to be apologetic and compensatory. Now it seems that they are not even addressing refunding for items not delivered.