James Reynolds
We ordered a hot tub via Splash and Relax in March 2021 and were advised the items would arrive to their depot on 31st May for an early June arrival to us. Upon chasing (not being advised by Splash and Relax I might add) we were advised of a mistake their end and an arrival of around 12th June. We get to the 24th June, and upon chasing once again, we are told the delivery firm will advise when it is ready for shipping - in a not their problem sort of way!??? Many more emails later and the items finally arrived (less the chemical starter kit I ordered) on 30th June. Despite Splash and Relax having our money for months and failed to provide the products on time and as promised, there doesn't appear to be the slightest interest in trying to resolve, apologise or provide a small gesture of recompense. They fail to answer their phones and you are forced to wait 2-3 days before you get a response via email respond - a fine way to do business indeed!!! I'm now onto them to try and get the other item i paid for!!!
1 year ago
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Splash and Relax has a 4.3 average rating from 756 reviews

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