James
To start with....DO NOT TOUCH THIS COMPANY! Here is what happened to me earlier in the year. Ordered an above ground pool from Splash & Relax in early February 2021, which they wanted full payment for upfront, at the time I thought yeah ok but I should have read all their terrible reviews first and read their T&Cs…more about that later. I don’t want to go on and on but the basics are this…delivery should have been in May. May comes and out of the blue get a text from a delivery company saying delivery next day, perfect I thought. On delivery day I get a phone call from the couriers, they think they are collecting from me. I call up splash and relax and they say there was an issue with the courier system for that day but the pool was collected from them and will arrange redelivery, well over the next two to three weeks exactly the same thing happened THREE times! In the end I got so fedup up with them I asked for a refund, fair enough really as it was never delivered, then splash and relax said there T&C’s state they can only refund once item was returned! But at this stage I wasn’t even sure they sent the item, and just stitched me up booking a collection with their courier, well either way I will never know. Not knowing how long with would take and my trust in this company at an all-time low, started seeing if any other companies had stock of the same pool, fortunately I found https://www.discountleisureproducts.co.uk/ - they were amazing and a pool was delivered within one week, then I contacted my credit company and started the chargeback process with splash and relax, fortunately for me that worked and I got my money back but I don’t think I would have ever got it back from splash and relax unless I started the chargeback. So to finsh…….DO NOT TRUST SPLASH AND RELAX……terrible company!!!!!!
1 month ago
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Splash and Relax has a 4.35 average rating from 742 reviews

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