Tim was very helpful and very informative when I was inquiring about a sand filter pump, pool heater and solar cover. Once I ordered everything I needed unfortunately my experience got worse. The best way sand filter pump I purchased seems to made of poor quality products as when I was setting it up a part broke, I call splash and relax and I get told to contact Bestway directly which I've now discovered they probably have the worst customer service ever and the part I want they haven't even got in stock and I'm told the part is unavailable this year!! The solar cover I ordered for my 16ft above ground pool did not fit (too small) and had a chunk missing from the edge. When I spoke to Chris about this numerous times he sent me another one and whilst this cover was larger it still did not cover the full area of water in the pool. With what I went through to get a replacement I couldn't be bothered to go through that again so I've overlapped to 2 to get the covers to touch the sides all around the pool. I said to myself these must be cut per order by someone with a pair of scissors who fails to cut to 16ft diameter. Overall, good initial customer service, quality of products received were very poor and now I'm left with a new albeit broken sand filter pump. Also felt like i had to jump through so many hoops to get a replacement solar cover even after sending a photo of the cover in the pool.