Only two stars at present, I've placed two orders with this company, initial order arrived in perfect order, thank you S&R. I later placed another order for an 10ft Oval Pool Cover, as week later I received a delivery from S&R via Parcel Force who left it on my doorstep, but instead being sent what I ordered I was sent the totally wrong item, unfortunately the delivery driver had left before I knew a parcel had even been delivered, so I could not reject the item. As per S&R automated voice message I emailed them to let them know, I also used their Contact Us on their website. A few days later I received their response; quote " Sorry to hear that (My name). Please could you send a photo of the item received and advise five digit number that is printed on the bar-code on the box". I immediately sent the photo and information they requested, asking for them to confirm when my item would be sent and the wrong item collected. That was last Wednesday 21st May, I have since received no further response or update from them, despite having again sent them another request via their Contact Us option on their website. I have also resorted to try and contact them via social media app - IG, where they have a Profile/Account, but no response from that either. Whilst I appreciate that it my be a very busy time for them, like a previous reviewer stated Customer Service is vital and right now I feel like I am not a valued customer and regret now recommending this company to friends and family who have also now purchased from them. I just hope they are not let down by S&R too!? If the item I ordered is delivered I will be more then happy to update this review with a positive message Missing item on order Ref: 169717.