Customer service was drradful. still waiting for a reply. I am still waiting for a reply from Charlotte, of House of Fraser after my complaint got a very abrupt reply stating 'these things happen during packing!! well I am dismayed if the people 'packing' an order that was £100 worth, and put a very damaged Underwear box(looked like it had been chewed by a dog!!) and also another underwear box that had been opened& the Boxers unfolded then left hanging out of the box, into a delivery!!, (which happened to be for my sons 18th Birthday) I did not have time to send the WHOLE order back incase I could not get the same items in time.