Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,455 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,455 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 13th November 2025

Withdrawal Issue Resolved

Sports Direct 5 star review on 21st September 2025

553

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is very good shoes, way comfortable. Good for day usage and for sports.”

Helpful Report

Posted 5 years ago

“💫 A Remarkable Experience with RANGEPRO.ORG 💫 After struggling for weeks with poor support elsewhere, I was almost ready to give up. Then I connected with RANGEPRO.ORG, and things finally changed. They took time to understand my case, communicated clearly, and worked with genuine dedication. Every update showed progress and professionalism. In the end, they didn’t just solve the issue — they restored my trust and peace of mind. ⭐ RANGEPRO.ORG truly stands out for their honesty, consistency, and care.”

Helpful Report

Posted 9 hours ago

“I had been trying to figure things out by myself, but I kept running into more confusion. I eventually stumbled on RecoupAgency.com while browsing reviews online and thought I’d reach out. Their quick response honestly surprised me. Instead of brushing me off or giving me vague answers, they actually took the time to let me explain. They showed patience and asked thoughtful questions, and I could tell they wanted to understand before suggesting anything.”

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Posted 1 day ago

“Love sports clothes And good prices”

Helpful Report

Posted 1 day ago

““I usually like to take care of things myself, but I hit a point where I really needed some expert help. That’s when a friend told me about xwaxt.com, and honestly, reaching out to them was one of the best choices I’ve made. From the very beginning, their team was responsive, understanding, and truly dedicated to finding the right solution. They made everything so much easier and handled the situation with great care and professionalism. I’m genuinely thankful for their support and the excellent results they delivered.”

Helpful Report

Posted 2 days ago

“I usually like to take care of things myself, but I hit a point where I really needed some expert help. That’s when a friend told me about xwaxt.com, and honestly, reaching out to them was one of the best choices I’ve made. From the very beginning, their team was responsive, understanding, and truly dedicated to finding the right solution. They made everything so much easier and handled the situation with great care and professionalism. I’m genuinely thankful for their support and the excellent results they delivered.”

Helpful Report

Posted 5 days ago

“I bought some Nike joggers online which turned out to be a bigger size than we wanted. The stores would not accept returns and I had to pay about £4.99 for them to accept my return via inpost. I think it very unfair that I had to loose so money to return my items. In total I had to pay 4.99 for the delivery of my order then paid another 4.99 for returns, which is £9.98 for just trying to buy from sports direct. It is not worth it. I will never buy on their website again and would warn others to stay away, as their after sales service is horrific.”

Helpful Report

Posted 5 days ago

“The entire transaction process was seamless from start to finish. Every step was handled with care, clarity, and precision, giving me full confidence throughout. What I appreciated most was the sense of reliability — everything happened exactly as expected, without delays or confusion. It’s rare to find such consistency and attention to detail, and this experience truly reflected both trust and excellence.”

Sports Direct 1 star review on 2nd November 2025

Helpful Report

Posted 1 week ago

“T shirts delivered in ripped packaging and had been tried on. Not suitable to give as presents.”

Helpful Report

Posted 1 week ago

“From my very first contact with their team, I was met with professionalism, empathy, and genuine care. They took the time to truly understand my concerns, responded with impressive speed, and provided clear, thoughtful direction every step of the way. What stood out most was their commitment to delivering solutions tailored specifically to my needs — not just quick fixes. Their expertise, patience, and consistency transformed what began as a stressful situation into one filled with reassurance and trust.”

Sports Direct 1 star review on 28th October 2025

Helpful Report

Posted 2 weeks ago

“The withdrawal has been processed”

Helpful Report

Posted 3 weeks ago

“Shocking !!!!! Need to talk to someone about terrible delivery, lack of communication and missing items , can’t put a photo up as I haven’t the items to show !!!”

Helpful Report

Posted 4 weeks ago

“Exceptional at what they do and even better people to work with.”

Sports Direct 1 star review on 13th October 2025

Helpful Report

Posted 1 month ago

“Solid store with good deals and wide product range. Delivery usually works, and prices are competitive. Sometimes customer service is unhelpful and the sizing or quality can feel inconsistent, but overall I’m happy with my purchases.”

Helpful Report

Posted 1 month ago

“Incorrectly labelled and described goods with a terrible credit only return policy. Ordered these: https://www.sportsdirect.com/karrimor-run-5-inch-shorts-mens-453096#colcode=45309603 and they did not list an interior lining that completely messes up when wearing anything else. Also £5 minimum shipping for a week, or £5 for click and collect is crazy, especially for 2025 and with how many brands the fraser group now own....”

Helpful Report

Posted 1 month ago

“Shop was clean and tidy. The staff were helpful. What more could you ask for”

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Posted 1 month ago

“It is THE worst company I have ever had to deal with! No refunds, can't call or speak to a 'real' person not a robot! Don't give a toss that they clothes etc are faulty! Lowestoft management....don't start me off Heaven knows how they are still trading ! Do yourself a favour go ti JD Sports !! Appalling...”

Helpful Report

Posted 1 month ago

“Terrible company!! I took a tennis skirt back (within 7 days) as I didn’t particularly like it and it didn’t fit right on me. The lady on the till (Tracey, I believe) refused to give me a refund, due to ‘company policy’. According to Tracey, Sports Direct does not give refunds for any purchases in store, only a credit note or exchange is given!!”

Helpful Report

Posted 1 month ago

“Their team is knowledgeable, responsive, and focused on achieving the best outcomes for their clients”

Sports Direct 1 star review on 30th September 2025

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Posted 1 month ago

“I am very disappointed with Sports Direct. I followed all the steps to make a complaint, but both the store and customer service ignored my case. Employees should support the company’s image, but their indifference has damaged it instead. I’ve shared my experience with family and friends, and word of mouth spreads fast. Poor customer care hurts a brand’s reputation permanently.”

Sports Direct 1 star review on 24th September 2025

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Posted 1 month ago

“Shocking service. I ordered the Mansfield Boot Sn99 and Sports Direct sent a different, cheaper pair shoved into the Mansfield box — downright deceptive. I emailed full details with product codes and photos; customer service replied only to ask for the exact same codes I’d already provided and then went silent. Wrong item, wasted time, zero resolution — avoid. Order number: SD40000127334642”

Helpful Report

Posted 1 month ago

Sports Direct is rated 3.7 based on 746,455 reviews