Sports Direct Reviews

3.85 Rating 548,228 Reviews

69% of reviewers recommend Sports Direct

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Merchant Metrics

Shipping & delivery

Courier

delivery methods

Within 5 Days

average delivery time

Greater than 69%

on-time delivery

Greater than 91%

accurate and undamaged orders

Customer Service

Email, Live Chat, Telephone

communication channels

Under an hour

queries resolved in

customer service

Returns & Refunds

Difficult

refunds process

Could Be Better

returns process

Beyhan Leyla

Anonymous

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Caroline Day

"Amazing service delivery as promised with courier arriving as promised within a couple of minutes - Donnay Table Tennis Table amazing thanks."

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Posted 11 minutes ago

Visit Website

"Fast and Good service..👍"

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Posted 15 minutes ago

"Product turned up filthy and looked as if it had been picked up from shop floor. Requested replacement product and still waiting for a response."

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Posted 17 minutes ago

"I have just bought a racing bike at a very good discounted price. Waited a couple of days, but it was worth it big time!!! Great deal. 70% cheaper."

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Posted 18 minutes ago

"First rate service. Goods arrived as promised in three days and were excellent."

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Posted 25 minutes ago

"Sent a pair of shorts back and still haven’t received my rufund back and not sure how to contact them so any help would be great"

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Posted 28 minutes ago

"Easy to use website. Excellent service and speedy delivery."

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Posted 29 minutes ago

"Never again. The returns procedure for online purchases is not easy. If you rerun in store you only get a credit note."

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Posted 29 minutes ago

"Excellent service parcel arrived early well packed and contents just as described on website."

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Posted 30 minutes ago

"I was not impressed that no matter which delivery I chose I had to pay ! collection from most stores is free eg Next John Lewis Marks and Spencers ."

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Posted 31 minutes ago

"Website very easy, delivery quick but quite expensive"

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Posted 35 minutes ago

"Great products, at great prices! Delivered very quickly (with next day delivery)! Very happy customer!"

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Posted 51 minutes ago

"Expensive mail ordering even when delivered to a Sports direct store"

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Posted 54 minutes ago

"Prices are sometimes competitive (they were for the trainer's that I ordered) even when you take into account that you have to pay for postage (even for collection from a store). However, despite ordering my regular shoe size, they were too small. So I had to pay to send them back for a replacement. But Sports Direct don't have stock of the next size up, so have given me a refund of the cost of the trainers (not the postage to me or back to them). So, I've paid over £11 for the privilege of trying on a pair of trainers. If you're not absolutely sure of the size you need, it could be costly."

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Posted 1 hour ago

"Delivery was very good i ordered a large amount of goods, unfortunately I hav3 a problem with a pair of the trainers regarding the size. Customer services have not met with expectations in regards to my problem via e mail and I have had difficulty gett8n* through on the phone so Delivery good Ordered process good Goods good But if you have a problem communication is very poor"

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Posted 1 hour ago

"Very satisfied"

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Posted 1 hour ago

"Prices were great and so was the choice. Hermes let them down by poor delivery but Sports Direct took the hit and refunded the delivery cost. Great customer service! And I would have no hesitation in using them again."

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Posted 1 hour ago

"Fantastic product , quickly delivered too"

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Posted 1 hour ago

"Was perfectly fine. Nothing spectacular - hence the 4 - but also very quick and not too expensive for next day delivery. Package did come quickly with no damages so was fine."

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Posted 1 hour ago

"I'm not sure if this was Sports Direct of Hermes (appointed courier): I paid for Next Day delivery but hadn't been given an indication of time. The delivery arrived while I was out and a card put through the door but it was not completed to tell me what happened to my parcel. The parcel was delivered 2 days later (Monday) and the box was damaged as if it had been dropped. The item was a gift so quite embarrassing as I had to tape it together. The items in the box were not damaged but it is unlikely that I would use this service again."

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Posted 1 hour ago

Sports Direct is rated 3.85 based on 548,228 reviews

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