Sports Direct Reviews - Read 741,249 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.64 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Top Retailer in the Reviews.io Customer Voice Awards, Summer 2020

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Sports Direct 5 star review on 22nd January 2021

Dorjana Shehaj

Lloyd Price

Sports Direct 5 star review on 17th January 2021

Deana -Kay Mckay- Mitchell

Sports Direct 5 star review on 10th January 2021

411

Anonymous

Anonymous // 01/01/2019

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“Is very good shoes, way comfortable. Good for day usage and for sports.”

Helpful Report

Posted 6 months ago

“exactly what I wanted and they fit perfect, thank you!!!”

Posted 9 minutes ago

“I have been really pleased with my purchases which tend to vary in size due to the lockdown issues this last 1 months and overall very happy with the service”

Posted 1 hour ago

“I love what I ordered and the service was very fast”

Posted 2 hours ago

“Paid extra for next day delivery, quick, easy and delivered no problems.”

Posted 4 hours ago

“I still haven’t received my item and cannot even track it yet. Dreadful service.”

Posted 5 hours ago

“I was very pleased with my purchase”

Posted 5 hours ago

“The items that I had bought came in time and was well packaged .”

Posted 7 hours ago

“I have always found SportsDirect excellent until now . My order was to be delivered to shop in Horwich . But Lockdown meant that it was not possible as we went from Tier 3 to Lockdown before delivery . I tried to change the delivery address through Hermes and SportsDirect to only get robotic messages saying it could not be changed . So I never got my order . The robotic messages informed me My account would be refunded . Yet I paid £103.22 to be refunded £50.56 only ?? I foolishly then recorded the golf 🏌️‍♀️ shoes 8.5 black to be sent white size 15 . If I could have actually spoke to a person these problems could have been solved and you would still have a happy customer instead of someone who is angry and frustrated”

Posted 7 hours ago

“Very quick delivery”

Posted 7 hours ago

“Order processed and dispatched in good time for next day delivery, courier was absolute rubbish and took 3 days to deliver and impossible to get hold of them”

Posted 7 hours ago

“Great goods but please think about return mechanisms..! Only Adidas provided me with a pre-paid label for returns. Other goods I had to return for £10.6 with RoyalMail. I would rather pay a couple of extra pounds for each item but have an option of free returns. Because of the current policy, I will not be ordering on SportDirect anymore.”

Posted 8 hours ago

“Quick delivery!”

Posted 8 hours ago

“Love the shoes, beautiful, super comfy, love the color!”

Posted 9 hours ago

“Easy process to order online. Unfortunately, the shoes were half a size out but the return process was simple and the time to refund was only a few days, which is amazing. I can’t fault anything in the entire process.”

Posted 9 hours ago

“Quick to come. Good price. All order was correct. No complaints. Will use again.”

Posted 10 hours ago

“I am very pleased with the way my order was dealt with .I was able to track the delivery with no problems.”

Posted 10 hours ago

“I haven’t as yet received my package”

Posted 10 hours ago

“Wrong size delivered, 7 days on still waiting for refund”

Posted 11 hours ago

“Placed an order next day delivery within 20 minutes email to say out of stock, this happened twice had to pay delivery 3 tines, not acceptable very poor.”

Posted 12 hours ago

“Very happy with footwear.”

Posted 12 hours ago

Sports Direct is rated 3.73 based on 741,249 reviews