Sports Direct Reviews - Read 666,938 Genuine Customer Reviews | www.sportsdirect.com

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Merchant Metrics


Shipping & Delivery
delivery methods	Courier
average delivery time	Within 5 Days
on-time delivery	Greater than 74%
accurate and undamaged orders	Greater than 89%
Customer Service
communication channels	Email, Live Chat, Telephone
queries resolved in	Under an hour
customer service	3.69 out of 5
Returns & Refunds
refunds process	Difficult
returns process	Could Be Better

Top Retailer in the Reviews.io Customer Voice Awards, Winter 2019

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“Absolutely rubbish, ordered size10, it was actually size9,I couldn’t walk,it was so tight,took it to sport direct shop,they said,can’t do anything about it,so left it there,got credit note of 12.99 I lost postage,will never buy anything from sports direct again,”

Posted 1 minute ago

“I bought a pair of Adidas galaxy trainers in Newry shop ,but changed my mind and ordered another pair online hoping to get a refund .the shop assistant would only give me a credit note but I needed a refund to pay for the new pair , disappointed with your policy.”

Posted 5 minutes ago

“Excellent value for money top service what more could you ask for”

Posted 5 minutes ago

“Ordering was easy and the garment looks good quality. It’s for a present so the recipient hasn’t seen it yet. However I feel that £4.99. for a 3-5 day delivery is too much. I was very disappointed to see that I would still have to pay delivery even for a store collection! Not impressed!”

Posted 8 minutes ago

“Quick delivery, very good quality goods received so far.”

Posted 18 minutes ago

“Good Quality in the clothes I bought turned up early witch is always good”

Posted 28 minutes ago

“Todo perfecto”

Posted 28 minutes ago

“All good, fast delivery”

Posted 29 minutes ago

“execellent servisse, thanks”

Posted 30 minutes ago

“Despite emailing you re : SportsDirect.com Order reference SD40000061975405 which you cancelled & havent refunded, you fail to respond, please sort this out”

Posted 31 minutes ago

“App ok no discount though”

Posted 32 minutes ago

“Item was completely different to photo.”

Posted 37 minutes ago

“Great sale however you are able to order all that you want, pay for it getca confirmation email then a few mins later another email telling 3 of my items are out of stock! Should be told this at point of ordering. Im now paying postage on 2 little baby items 😡”

Posted 38 minutes ago

“Purchase was easy but pity they don’t use a decent courier. Payed extra for next day delivery only for the parcel to be held then returned without even trying to deliver it.”

Posted 49 minutes ago

“I am satisfied, easy to search, good prices, good products, fast delivery.”

Posted 50 minutes ago

“still has not arrived, and tracking doesn't show anything except the placement of the order !!”

Posted 1 hour ago

“The price was very competitive but delivery was a day late despite the fact I'd paid for the the 24 hour service.”

Posted 1 hour ago

“Top😍I’m excited to have my trainer”

Posted 1 hour ago

“Website easy to use, ordering efficient and delivery on time. What's not to like?”

Posted 1 hour ago

“Easy to order online and delivered within days to my grandson in Cornwall.”

Posted 1 hour ago

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Sports Direct is rated 3.78 based on 666,938 reviews