Sports Direct Reviews - Read 744,687 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.64 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Top Retailer in the Reviews.io Customer Voice Awards, Summer 2020

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Sports Direct 5 star review on 20th April 2021

445

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is very good shoes, way comfortable. Good for day usage and for sports.”

Helpful Report

Posted 9 months ago

“Absolutely horrified at the cost of returning my delivery. Will never shop with sports direct again”

Posted 1 hour ago

“Exchanged items with no hassle at all.....impressed +++++”

Posted 4 hours ago

“Products were good, price was fair, delivery dreadful as it was sent to the wrong apartment, even though we were in all day.”

Posted 5 hours ago

“Have nothing but praise for Sports Direct. Both the orders that came were very prompt and quality and price excellant.”

Posted 6 hours ago

“Items arrived, kettle bell not the colour I ordered but good quality.”

Posted 6 hours ago

“I love the shoes. It was completely worth the buy. I got a mug too. Thank you”

Posted 7 hours ago

“Paid for next day delivery - took 3 days to arrive - customer service are clueless and dont answer clear questions and avoid the issue. Avoid avoid avoid”

Posted 8 hours ago

“Ordered three items from your online store. Only two have been delivered. The other package won't let me track it. Took 8 days for the first two packages to arrive. Still waiting on my third item after nine days. Paid 9.99 for delivery for it so don't know why it's taking so long. Sent an email and got no reply, very poor service from sports direct”

Posted 10 hours ago

“I still have Not received my purchased product!!”

Posted 12 hours ago

“I ordered a pair of shoes in a size 6. They sent me a pair with the left shoe in a size 6 and the right in a size 3. Obviously these are unusable. And to send them back I must pay the postage despite the problem being they sent me the wrong size. So I contacted the customer services about this as the Consumer Rights Act says I shouldn't lose out financially (postage) through no fault of my own, and am still waiting a response days later. Then they ask for feedback despite this problem as if they are unaware I am unhappy. So here is my feedback.”

Posted 12 hours ago

“Very disappointing that SD insists that customers pay for postage to return goods. I will never shop with them again”

Posted 13 hours ago

“My item came like this and now your not replying to my messages and I can't resolve it Not happy....”

Posted 13 hours ago

“Not impressed that the postage was £4.99 even though I spent over £100 and also have to pay to return. Got one of the ugly sports direct mugs in the order which I now either have to throw away or give to a charity shop.”

Posted 13 hours ago

“The delivery and the items were good but I wanted to return some items as they didn't fit. I went into the store and queued at the tills only to be told that you can only do returns at the upstairs till. So I queued again, got to the tills, processed the items to be told I can only do exchange or credit note. The items were for my father who can't get to a shop so I was trying to help him out but now I have to post them back for a refund! Ridiculous!!!”

Posted 13 hours ago

“Excellent service . Delivered ahead of the estimated date. Perfect Condition. Really excellent shoes. Will definitely use Sport Direct again.”

Posted 13 hours ago

“Amazing offers at great prices, really quick delivery, definitely worth 5 star's 👍”

Posted 14 hours ago

“Good seller, with fast delivery”

Posted 14 hours ago

“You are the best!”

Posted 14 hours ago

“Very poor service didn’t even revive my parcel”

Posted 15 hours ago

“Website easy to navigate. Delivery within two days which was excellent.”

Posted 15 hours ago

Sports Direct is rated 3.72 based on 744,687 reviews