Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,332 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

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“Is very good shoes, way comfortable. Good for day usage and for sports.”

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Posted 4 years ago

“Disgusting experience with sports direct. They are saying I received my order when I absolutely did not. Customer Service was awful and now I'm paying for something I do not have .”

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Posted 2 hours ago

“Absolutely shocking service! I ordered an adult hoodie 2XL and it came and unable to fit even 12 year old child! I thought it was a joke but unfortunately it was not. The stores do not accept any returns if the purchase was made online! I had to pay £4.99 postage (for a mistake I did not make!!). They sent me a label that I must print out knowing for well I do not have the facilities to do so! Refused to give QR code so I just wasted £4.99 for this nonsense postage as well as the purchase price! Stay away from this company they are robbers!”

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Posted 1 day ago

“Highly Recommend Supreme Assets Recovery! Your Trusted Solution! I can’t thank Supreme Assets Recovery enough for helping me recover funds I believed were gone forever. Their team was incredibly professional, efficient, and supportive throughout the entire process. Their hard work and dedication gave me the hope and results I desperately needed. If you’re looking for someone to help recover lost funds, they’re the ones to rely on! Email: supremeasset7 @ gmail .com 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: + 44 73 -88 -69-79-58 Thanks to them, I was able to reclaim what I had thought was lost for good.”

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Posted 1 day ago

“Don't trust this miserable company. They scammed me quickly. I submitted a withdrawal request more than a month ago, and they said it was processed, but it wasn't. I gathered all my proof and went to lilo grace 75 @ gmail /// C0M, and I received my complete profit and refund in just a few days. whatsapp+1 ( 6 1 5 )-414-15-6 2”

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Posted 3 days ago

“do NOT but their toys. I just received a completely smashed up Rubik's cube. It can definitely not be fixed. I went on the sports direct website and it said I couldn't be refunded. Complete con, don't buy toys from them, the packaging was terrible. It was bound to break. Anyone know how to get my.money back. I'll try my credit card next.”

Helpful Report

Posted 3 days ago

“This company is a scam I have tried to withdraw $18k from my account and it took 24 days since I made the withdrawal and the broker will not release my funds. I've filed reports with RESORUS.com about them and I've been told they'll release my funds asap. STAY AWAY FOR YOUR OWN GOOD!”

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Posted 6 days ago

“Ordered shoes from this company, they did not send the pair, I went through customer support after FOUR weeks from someone that does not speak English well through email, for them to conclude that I did receive the pair even though the carton that they sent was not big enough for a shoe box.. AVOID at all costs, no shoes received, no refund given, terrible experience.”

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Posted 1 week ago

“Bought the next size in this hoodie & joggers as my son loves the small size of this… but have just discovered u have left security tag on the bigger size you sent!!!”

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Posted 1 week ago

“I have been waiting over 10 days for my parcel to which I have still not received!! Very disappointed!!”

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Posted 2 weeks ago

“I bought wellies, wore them twice to summer festivals, the second time the right wellie leaked. I took them back to Sports Direct and tried to get a replacement but the manager refused, stating as it was over 6 months since I'd bought them, I had to go to the manufacturer. This is not what the law says. I contacted Sports Direct Customer Services who just referred me back to the store. I tried again with the store and got the same refusal. I tried for a second time with customer services, they referred me to the store again. There seems to be a refusal to accept their legal obligations and a deliberate technique of sending you round in circles. This is not a trustworthy company to deal with.”

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Posted 2 weeks ago

“No confirmation email sent. Had to speak to customer services who did send me the confirmation email but very reluctantly. Was only sent a mug as a free gift and when it arrived was smashed to pieces”

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Posted 2 weeks ago

“I ordered a game spending £135 11 days ago. Paid the shipping of £4.99 for standard delivery within 7 days. Status on account has remained at 'order placed" since. Have sent emails, messaged with useless chat bod 5 times since. Received one email with no explanation saying "be patient". Still waiting. Will probably tell me its out stock when it's too late to get it elsewhere for Christmas present. JMagalha”

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Posted 2 weeks ago

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Posted 2 weeks ago

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Posted 3 weeks ago

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Posted 4 weeks ago

“I recently fell victim to a sophisticated Skype scam, where a seemingly innocuous file download compromised my machine's security. Unbeknownst to me, this file granted scammers access to my Exodus account's recovery keys, leading to a devastating loss of cryptocurrency. However, a fortuitous referral introduced me to an extraordinary hacking team Cyberay Recovery Solution whose expertise utterly transformed my ordeal. Their professionalism is unmatched with expertise which shone brightly throughout the initial consultation to the final recovery. They patiently guided me through many stages of the recovery process and explained each process in detail keeping me informed on their progress, their dedication and perseverance were impressive, and it was evident that they had deep knowledge and understanding of the complexities of the crypto landscape. The outcome was nothing short of remarkable – a full recuperation of my lost funds. To anyone confronting a similar predicament, I offer an unreserved endorsement and the team's mastery of fund recovery, paired with their exemplary professionalism, renders them the premier solution. Contact - Dcyberayrecovery @ gmail . com”

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Posted 1 month ago

“ᴠɪᴘᴇʀʜᴀᴄᴋɴᴀᴛɪᴏɴ ɪs ᴀ ᴅɪsᴛɪɴɢᴜɪsʜᴇᴅ ᴛᴇᴄʜɴᴏʟᴏɢʏ ᴇxᴘᴇʀᴛ ғᴏᴄᴜsᴇᴅ ᴏɴ ᴀssᴇᴛ ʀᴇᴄᴏᴠᴇʀʏ ᴀɴᴅ ᴍᴏɴɪᴛᴏʀɪɴɢ ʙɪɴᴀʀʏ ɪɴᴠᴇsᴛᴍᴇɴᴛ sᴛʀᴀᴛᴇɢɪᴇs. ɪғ ʏᴏᴜ ʜᴀᴠᴇ ғᴀʟʟᴇɴ ᴠɪᴄᴛɪᴍ ᴛᴏ ᴀ ғʀᴀᴜᴅᴜʟᴇɴᴛ ᴏʀ ᴜɴʀᴇɢɪsᴛᴇʀᴇᴅ ᴄʀʏᴘᴛᴏᴄᴜʀʀᴇɴᴄʏ ᴛʀᴀᴅᴇʀ, ɪᴛ ɪs ɪᴍᴘᴏʀᴛᴀɴᴛ ᴛᴏ ᴋɴᴏᴡ ᴛʜᴀᴛ ᴀssɪsᴛᴀɴᴄᴇ ɪs ᴀᴠᴀɪʟᴀʙʟᴇ ᴛᴏ ʜᴇʟᴘ ʀᴇᴄᴏᴠᴇʀ ʏᴏᴜʀ ʟᴏsᴛ ғᴜɴᴅs. ᴠɪᴄᴛɪᴍs ᴏғ ʙɪᴛᴄᴏɪɴ ғʀᴀᴜᴅ ᴄᴀɴ ɪɴᴅᴇᴇᴅ ʀᴇᴄʟᴀɪᴍ ᴛʜᴇɪʀ ᴍᴏɴᴇʏ. ɪ ᴇxᴘᴇʀɪᴇɴᴄᴇᴅ ᴀ sɪᴍɪʟᴀʀ sɪᴛᴜᴀᴛɪᴏɴ ᴀɴᴅ, ᴛʜʀᴏᴜɢʜ ᴀ ʀᴇᴄᴏᴍᴍᴇɴᴅᴀᴛɪᴏɴ, ᴅɪsᴄᴏᴠᴇʀᴇᴅ ᴠɪᴘᴇʀʜᴀᴄᴋɴᴀᴛɪᴏɴ , ᴡʜᴏ sᴜᴄᴄᴇssғᴜʟʟʏ ʜᴇʟᴘᴇᴅ ᴍᴇ ʀᴇᴄᴏᴠᴇʀ $𝟸𝟷𝟽,𝟿𝟻𝟶 ɪɴ ʟᴏsᴛ ʙɪᴛᴄᴏɪɴs. ᴡʜᴇɴ ɪᴛ ᴄᴏᴍᴇs ᴛᴏ ᴄʀʏᴘᴛᴏᴄᴜʀʀᴇɴᴄʏ ʀᴇᴄᴏᴠᴇʀʏ, ᴠɪᴘᴇʀʜᴀᴄᴋɴᴀᴛɪᴏɴ ɪs ᴀ ʀᴇʟɪᴀʙʟᴇ ᴄʜᴏɪᴄᴇ. ғᴏʀ ғᴜʀᴛʜᴇʀ ɪɴǫᴜɪʀɪᴇs, ʏᴏᴜ ᴄᴀɴ ᴠɪsɪᴛ ᴛʜᴇɪʀ ᴡᴇʙsɪᴛᴇ ᴀᴛ [ᴠɪᴘᴇʀʜᴀᴄᴋɴᴀᴛɪᴏɴ.ᴏʀɢ], ᴏʀ ᴄᴏɴᴛᴀᴄᴛ ᴛʜᴇᴍ ᴠɪᴀ ᴛᴇʟᴇɢʀᴀᴍ ᴀᴛ ᴠ𝙸𝙿𝙴𝚁ʜ𝙰𝙲𝙺𝙽𝙰𝚃𝙸𝙾ɴ𝟶𝟼𝟺. ʏᴏᴜ ᴄᴀɴ ᴀʟsᴏ ʀᴇᴀᴄʜ ᴏᴜᴛ ᴛᴏ ᴛʜᴇᴍ ᴠɪᴀ ᴇᴍᴀɪʟ ᴀᴛ ᴠɪᴘᴇʀʜᴀᴄᴋɴᴀᴛɪᴏɴ@ɢᴍᴀɪʟ.ᴄᴏᴍ.”

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Posted 1 month ago

“Are you looking for a trustworthy and effective recovery agency? I highly recommend Mrs Bruce Nora. I was initially worried about finding the right recovery agent after I could not withdraw my bitcoin, but Mrs Nora came through for me. She is a skilled and a professional recovery agent and I will highly recommend her because of the high success rate and excellent customer support, She helped me moved my bitcoin from an investment site to another secure wallet where I make withdrawal myself. If you need reliable crypto recovery agency, if you need a reliable recovery agency, Get in contact with Mrs Bruce Nora she is definitely the agency to trust for recovery. Email:b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m Call them on WhatsApp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

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Posted 1 month ago

“Did a large order to receive part of it so emailed them to find out why to be told after a month of waiting for a reply they could only find one of my missing items so they could only refund that one and the other two things that was missing they said I received them when I clearly didn’t. So over a month in waiting for a response to be told there’s nothing they can do about it and I should just lose out on just under 200 they won’t even send the head office information so I can talk to someone about this so my point is don’t shop online they rip people off and they leave you with no other way of getting your money back that’s why they leave you so long to get back to you and leave no other way to get in contact with them”

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Posted 1 month ago

“Sports Direct *could* be the best sports shop in the UK, but for some reason, those in charge are determined to offer the worst customer service possible. Why? If Sports Direct combined its huge range of products with great customer care, shoppers wouldn’t go anywhere else. However, with such abysmal care when things so wrong, it’s often more hassle than it’s worth to shop here. Slowly, more and more people are realising this and choosing to go elsewhere. If you receive a faulty or incorrect item, or have any other problem with your order, that’s when you realise Sports Direct actively choose not to help, making it as difficult as possible for the customer to have their problem resolved. Of course, if you’ve no issues with the products you order, all appears well, it’s when things go wrong that the cracks are all too apparent. Sports Direct charges for delivery, no exceptions, and they charge for returns, but yet it offers a substandard service when their are problems with orders, customers deserve better. So, why have they not improved customer care? A quick glance through the reviews here clearly demonstrate that things simply aren’t good enough and customers are unhappy. One can only assume that as part of the Frasers Group, those in charge, namely, owner Mike Ashley, CEO Michael Murray and MD of Sports Ger Wright, have a disregard for their customers, they just do not care about customer satisfaction. It’s such a shame, Sports Direct could do so much better but chooses not to.”

Helpful Report

Posted 1 month ago

Sports Direct is rated 3.7 based on 746,332 reviews