Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,373 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th April 2025

533

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is very good shoes, way comfortable. Good for day usage and for sports.”

Helpful Report

Posted 4 years ago

“Bought football gloves in store. When opened two gloves were for right hand. Returned to local store within 14 days with receipt and wouldn't refund as this would affect stock levels. Requested to speak with manager however manager wasn't available..Emailed complaints and was advised as this was purchased in store they couldn't help. Now I'm stuck with gloves which are unfit for purpose and 20 quid down. Will never shop at their stores again and will be advising all friends family etc to avoid .”

Helpful Report

Posted 1 day ago

“I ordered a pair of school shoes for my 12 year old son. He wore them for 3 days and the sole started to come off. I requested to return them and sent them back. Then 3 months later I had heard nothing from them. I followed up and after much back and forwards they eventually decided that this wasn't a fault but due to overuse. If this was due to overuse after 3 days of use then these are very poor quality shoes. Luckily I had already gone to Clarks for a much better pair of shoes for not very much more. I won't be going back to sports direct”

Helpful Report

Posted 1 week ago

“After losing my money to a fraudulent investment scheme, I was able to recover it thanks to harrylucy*977@*gmail.*com.”

Helpful Report

Posted 3 weeks ago

“Ordered football boots online on 14/3/25 Arrived in Sydney Australia on 22/3. Cleared customs 23/3/25 and the parcel hasn’t moved since. Sports Direct have been of no assistance can’t provide answers regarding location and why not delivered. Australian Post cannot assist as the parcel hasn’t been scanned. DAI cannot provide answers either. It’s now 8/4/25 and the location of the parcel is still unknown. Poor service. Poor systems. Money spent for undelivered goods. No resolution likely anytime soon.”

Helpful Report

Posted 3 weeks ago

“I was able to regain what I thought was lost forever with the help of (florenceraphael330@ gmail.com)”

Helpful Report

Posted 3 weeks ago

“I fell victim to a crypto scam, but contacting harrylucy*977 @*gmail.*com made the refund process quick and easy.”

Helpful Report

Posted 3 weeks ago

“Able to regain what I thought was lost forever but all thanks to Email: (florenceraphael330@ gmail.com)”

Helpful Report

Posted 3 weeks ago

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Posted 3 weeks ago

“I invested with oliver Trade and i got back my profits as they promised. Their whatsap live chat +44-790854-529 8 💯”

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Posted 4 weeks ago

“Ordered trainers and ended up ordering other items for family members to justify P&P charge. They cancelled my trainers from the order but didn't contact me to let me know. Had to lie on the reason for contact as the 'contact us' section only leads to FAQs on the majority of issues - no apology or acceptance it was wrong not to inform me of the cancellation and refused to refund postage as, although I didn't get my trainers, I did get a free mug (that is in the bin) - appalling customer service.”

Helpful Report

Posted 1 month ago

“I ordered 4 items on 3rd Jan 2025. After 3 weeks I contacted them to see why my items had not been received. I was told that it had been damaged in transit and was to be retuned to them by courier. I received a refund for 2 of them items. It is now 10 weeks since I placed the order. I still haven't received the remaining items or a refund for them. I keep keep getting emails to say my query hasn't been resolved yet and to thank me for my patience !! Will NEVER buy from them again.”

Helpful Report

Posted 1 month ago

“Sportdirect CANNOT be trusted. I ordered 2 items and only received one. The adult size jogger was apparently in the kid shoes box (really?) Evri pointed to Sportdirect and Sportdirect claimed that they cannot do anything since the items were delivered as per their quality control (no evidence provided). What a farce! I was robbed ~£30 and I lost most of all loads of time by keeping raising tickets that they continuously removed (not to mention that they automatically removed my first ticket without even responding weeks after being submitted). Worst of all, I cannot formally raise a complaint since all the communication is done by email. Truly awful experience. My advise: do NOT order more than one item with them at the risk of losing your money and TIME!”

Helpful Report

Posted 1 month ago

“Ordered an item that was not delivered, so naturally i queried it and was told no replacement or refund would be made as it was delivered to a "safe place" Asked what this "safe place" was as no one received the item or signed for it, and it was not in our house. No reasonable explanation made. Conclusion don't shop here, as consumer rights and customer satisfaction mean nothing. I have never had an issue with Amazon, Marks and Spencer etc. Lesson learned I will never shop with Sports Direct again.”

Helpful Report

Posted 1 month ago

“Worst online company I have ever dealt with. I have been sent the wrong order three times, customer services do nothing and items I have returned have not been refunded. It's theft, they take you money, send you the wrong item and then fail to refund you. Don't EVER shop with them.”

Helpful Report

Posted 2 months ago

“ordered 3 wardrobe sets 2 beds and 2 dressing tables. all was supposed to be delivered no later than 4th feb. i recieved a delivery with 2 boxes from 2 wardrobe sets and 1 from 1 bed. still waitng on the rest no one knows what they are doing. then they tell me they dont know whats going on and they will pick up the 3 boxes and then refund me. i have been dealing with ordering from them since begining of january for these items. i had planned on decorating my kids bedroom over the half term holiday, i had given myself plenty of time and now it seems i will need to continue my search for wardrobes as this company is just taking money for things they do not have in stock.”

Helpful Report

Posted 2 months ago

“They divided my delivery .one of the parcels has lost. I sent few emails and nothing. Looks like they stole my money”

Helpful Report

Posted 2 months ago

“Sports Direct. What a con. I ordered an item from them mid-January which took a week to arrive. It was then incorrectly sized and faulty so I said I would return it. They insisted to do this I must pay return postage even though the item was faulty. In the end nothing else for it but to do that. Before I was able to print a returns label online I had to pay for it. Posted the parcel and was then told they couldn’t make a refund onto my card. After a great deal of insistence they should be able to do that they did eventually refund part onto my card but then insisted the remainder had to be by way of an e-voucher which as I repeatedly pointed out to them would be useless to me as I would never use them again after the appalling customer services I had to deal with. Having had to accept an e-voucher they then came back and said if I had reported and returned the item within 28 days they could have refunded onto my card. The item was returned about ten days after receiving it and would have been returned sooner had I not been away when it actually arrived as it had taken so long to come. What an appallingly uncompromising company and no way will I ever shop there again.”

Helpful Report

Posted 2 months ago

“Cheap cost, quick delivery and a good quality product”

Helpful Report

Posted 2 months ago

“What a despicable company to deal with. We bought a pair of trainers, tried them on then sent them back. Brilliant white trainers that if they had been worn in the middle of winter (like they are suggesting and not going to refund the money) they would not be still brilliant white. They are saying we wore them. They were a Christmas gift, which unfortunately did not fit. A new, larger pair were bought on Christmas Day of exactly the same pair of trainers. Clearly a gift, clearly did not fit and we just wanted a refund. They have refused to engage with us and in short just tell us to sod off or take them to court. I will never be shopping with them again and would warn everyone else against it too. Fine if everything goes right, but twice the price if things do not go right. Photos attached show the worn pair and the alleged worn pair. I am raging with their dismissive attitude.”

Helpful Report

Posted 2 months ago

““Florence was amazing during my recovery. Her support and compassion made the process so much easier, and her positivity kept me motivated every step of the way. I’m so grateful for her help! Contact her if you need help Email: florenceraphael330 (@)____gmail_____com”

Helpful Report

Posted 3 months ago

Sports Direct is rated 3.7 based on 746,373 reviews