Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,404 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,404 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 26th June 2025

542

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is very good shoes, way comfortable. Good for day usage and for sports.”

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Posted 5 years ago

“I’ve never written a negative review before, but my experience with this company was so frustrating and unfair that I feel obligated to warn others. I received a faulty product, and despite clear signs of a defect, the company refused to take responsibility. Their “warehouse inspection team” claimed the damage was due to wear and tear — a claim that is both false and completely unsubstantiated. They offered zero transparency about the inspection, ignored my concerns, and sent the damaged item back to me without resolving anything. I was left with a defective product that I paid full price for, and their customer service was dismissive and rigid throughout. I even asked for ADR (Alternative Dispute Resolution) to handle the issue fairly, and they showed no intention of helping. This is not how a serious or trustworthy company treats its customers. If you’re considering buying from them — think twice. Their return policy is meaningless, and once they have your money, they’ll do everything to avoid accountability. I’ll be reporting them to Trading Standards and Citizens Advice, and I strongly suggest others do the same if they’ve been treated similarly”

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Posted 1 day ago

“Thank you”

Sports Direct 1 star review on 13th July 2025

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Posted 3 days ago

“bringing restoration”

Sports Direct 1 star review on 12th July 2025

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Posted 5 days ago

“TOP-RATED EXPERTS IN RECOVERING LOST FUNDS”

Sports Direct 1 star review on 10th July 2025

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Posted 6 days ago

“I ordered one product from Sports Direct but was charged for two of the same item. When the delivery arrived, I only received one. I contacted customer service to request a refund for the missing item and a free return label for the one I received (which was lower quality than I expected). They refused to help and basically told me there was nothing they could do. Really disappointing experience.”

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Posted 6 days ago

“Terrible Return Policy and Customer Service I returned my order as instructed, and even received a confirmation from Sports Direct — but no refund ever came. I reached out multiple times, only to get generic replies and false promises. This company makes the return process deliberately difficult, and their customer service does nothing to help. It feels like they just want to keep your money and hope you give up. Completely unacceptable.”

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Posted 1 week ago

“I purchased a third pair of Sketcher’s size 10 but when I got home they were too small. When I asked for a refund as they were not fit for purpose I was told by a very rude supervisor that I could only have a credit note useless to me a 70 year old man with mobility issues”

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Posted 1 week ago

“UNMATCHED SUCCESS IN RECOVERING LOST FUNDS”

Sports Direct 2 star review on 5th July 2025

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Posted 1 week ago

“UNMATCHED SUCCESS IN RECOVERING LOST FUNDS”

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Posted 1 week ago

“Thank you”

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Posted 2 weeks ago

“Truth Basin.”

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Posted 2 weeks ago

“Truth Server.”

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Posted 2 weeks ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

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Posted 3 weeks ago

“Truth Ward.”

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Posted 3 weeks ago

“Truth Lead.”

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Posted 3 weeks ago

“TheresachinRecovery INC amazing Lifesaver”

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Posted 3 weeks ago

“Thank you”

Sports Direct 1 star review on 23rd June 2025

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Posted 3 weeks ago

“They have charges for returns and they don't even notify after 20 days what is going on with your return.”

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Posted 3 weeks ago

“TheresachinRecovery INC amazing Lifesaver”

Sports Direct 1 star review on 17th June 2025

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Posted 4 weeks ago

“I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds. What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference. Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.”

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Posted 1 month ago

Sports Direct is rated 3.7 based on 746,404 reviews