Sports Direct Reviews

3.83 Rating 580,177 Reviews

69% of reviewers recommend Sports Direct

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Merchant Metrics

Shipping & delivery

Courier

delivery methods

Within 5 Days

average delivery time

Greater than 66%

on-time delivery

Greater than 90%

accurate and undamaged orders

Customer Service

Email, Live Chat, Telephone

communication channels

Under an hour

queries resolved in

customer service

Returns & Refunds

Difficult

refunds process

Could Be Better

returns process

Incorrect metrics?

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Beyhan Leyla

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Caroline Day

"The delivery was quick."

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Posted 9 minutes ago

Visit Website

"Awful Awful Pathetic and........ Awful"

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Posted 4 hours ago

"Very helping staf from what iv heard , iv had no problems love my orders been ordering now the past few weeks its great and amazing deals"

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Posted 4 hours ago

"Ordered on line and it took around 3 days to come. I’m happy with the product and would shop here again."

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Posted 5 hours ago

"1) you couldn't offer any view of stock on the site, not atp is incredibly behind the times. 2) you took a few days to even confirm that you could fufill the order you'd 'accepted' 3) after finally acknowledging you could fufill the order it took you a week to confirm dipatch. 4) despite all that you sill charged for delivery for store (which by and far is not the norm in highstreet retail) 5) you weren't even cheaper than any of alternative suppliers for the ordered item. In reality there was little or no benefit in ordering from yourselves & i'd seriously reconsider doing so in the future. Technology and customer experience has moved on - if you want to keep up you need to improve your systems or drop your prices to dramatically exceed your competition. You should also seriously consider your ethical stance and policy as well."

Helpful Report

Posted 5 hours ago

"The items I received in my shipment, 3 in total were good, however, the tracksuit I ordered for my grandson was supposed to be age 9-10yrs. Although the labels attached stated this, the actually items clearly stated age 8yrs on the sewn in tags. It was a bargain so I decided to keep it for another grandson. A little disappointed."

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Posted 5 hours ago

"Bought these for my son he says they are really comfortable would recommend"

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Posted 5 hours ago

"Disappointed that the returns service had to be paid for"

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Posted 5 hours ago

"Straight forward transaction once I got to the till for collection, shame you don’t have a nominated sales assistant that can collect your goods from stock room & give your receipt, instead of having to wait in queue. I am a regular shopper in this store, it’s always busy, service is excellent each time, but the length of time spent in a queue puts me purchasing goods."

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Posted 5 hours ago

"Nice quick service, fast delivery only problem was box arrived damaged and its a xmas present other than that fantastic"

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Posted 5 hours ago

"Disappointed, paid for next day delivery as I needed the tracksuit to travel but never came so I had to leave without it. Was not happy."

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Posted 6 hours ago

"Not a good experience the size it recommended for me are way to small and don’t know how to return them."

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Posted 6 hours ago

"Good quality items at affordable prices Thanks sports direct"

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Posted 6 hours ago

"Having received damaged goods. I am now waiting for someone to contact me regard8ng collecting my parcel. Nobody has answered my emails. Very disappointing"