Sports Direct Reviews - Read 738,255 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.64 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Top Retailer in the Reviews.io Customer Voice Awards, Summer 2020

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Sports Direct 5 star review on 10th October 2020

395

Anonymous

Anonymous // 01/01/2019

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“Is very good shoes, way comfortable. Good for day usage and for sports.”

Helpful Report

Posted 3 months ago

“Your service has been shocking. I paid £7.50 to have my order delivered two days later but 8 days later no items, no refund and only one reply to my numerous emails.”

Posted 2 hours ago

“Ordered 5 tracksuits got 4 one was out of stock out of the other 4 got 2 tops but bottoms missing still waiting on the outcome my first ever order on sports direct over £200 pounds not Happy”

Posted 4 hours ago

“Lovely products, great prices on sale but don’t want a massive mug & would prefer cheaper postage for high value orders/free returns”

Posted 4 hours ago

“good service and competitive, just hassel having to return goods”

Posted 5 hours ago

“Brilliant delivery time and really happy with my new water proof boots”

Posted 5 hours ago

“I ordered a tracksuit and it was cancelled without my notice.”

Posted 5 hours ago

“Deliver on time and right product provided. Good service!”

Posted 6 hours ago

“I ordered for two women’s Adidas tracksuits to my surprise when I package was delivered one of the trousers were missing.
I paid for shipping when I ordered the items and out of no fault of mine I had to pay for sending the items pack because it was missing a part and the size was small.
Before posting returning the package back I sent it to my nearest store and they were not able to send the package off. This is an absolute ridiculous service and I hope this will be reviewed.”

Posted 6 hours ago

“Perfect. Very efficient delivery as notified.”

Posted 6 hours ago

“Fast efficient service and high quality items at competitive prices
All goods”

Posted 7 hours ago

“Website easy to use, great prices ,fast delivery and quality items.....what’s not to like!
Thanks !”

Posted 8 hours ago

“Good prices, quick delivery”

Posted 8 hours ago

“I had bought a pair of knee lenght leggings which i like a lot in one of your shop. With the cold weather, i wanted 2 pairs of full lengh leggings the same size in the same make. I ordered it online as none were in the shop. I paid £4.99 for delivery to my local shop. i ordered the wrong colour, i ordered another 2 pairs of leggings, i paid another £4.99 delivery. When i collected the new pairs in the shop, i understood that they would not refund the wrong colour. So i paid 2 delivery notes, and i would have needed to pay another delivery to send back the wrong pair. I agreed to have a credit note. Very unfriendly delivery service. AND the size are not the same as the first pair of short legging i had bought, I only found this out after having worn one pair of the long ones. I cannot even be bothered to exchange the other pair. I will never order from Sport Direct Online again.”

Posted 8 hours ago

“Absolute garbage. I’ve still not received my order. I’ve emailed 3 times. Only to be told they are working on it. Item was delivered to the wrong address. No one to speak to still not received an answer. Might as well of throw my £67.00 in the bin! Such a joke!!”

Posted 8 hours ago

“Everything was spot on I just ordered the wrong size came up a little bigger than anticipated so I’ll order a smaller size.”

Posted 11 hours ago

“The service of this company and the courier service is atrocious & disgusting my order was taken to a completely different address and I was sent emails stating I was in when I was in and waiting I’m now waiting on a full refund If I could give 0 stars I would”

Posted 12 hours ago

“Delivered within 2 days . Excellent product and half price too !!”

Posted 12 hours ago

“Delivery was excellent, we definitely be ordering more stuff , good service”

Posted 14 hours ago

“It was good however my order came with the wrong size and the bottoms had a little rip”

Posted 15 hours ago

“I bought a pair of sketchers in your sale and the size fit perfectly and I was very pleased with the purchase”

Posted 16 hours ago

Sports Direct is rated 3.73 based on 738,255 reviews