Name: Sports Direct
Rating: 3.72

“I ordered a gift from Sports Direct online based on the product description and photographs, having already seen the item in store. What arrived was an old, superseded version with materially different design and colour features. It was not the product that was advertised. Customer service refused a refund or exchange, relying on small-print terms stating that “style may vary.” In practice, this means you cannot rely on receiving the item shown on their website, and they take no responsibility when the product supplied is materially different from what you ordered. If you expect to receive the product that is advertised, do not order from Sports Direct online.”

Helpful Report

Posted 1 day ago

“Very poor service you pay £9.99 for next day delivery but it comes 3 days later this is not the first time its happened get your act together instead of taking people money for a service you can't honour”

Helpful Report

Posted 1 day ago

“Ordered a gift online based on the photos, an video and description shown. The item sent was an older stock design, materially different in colour and appearance from what was advertised. Customer service hid behind their “styles may vary” T&Cs and refused to resolve it. Stores are stocked with the updated version shown online, but they won’t exchange online purchases. Very disappointing. If you are expecting to receive what is advertised and clearly pictured on the website, think twice before ordering online from Sports Direct”

Helpful Report

Posted 6 days ago

“DO NOT PURCHASE ANYTHING FROM THEIR WEBSITE. To be fair, the Sports Direct experience is okay for cheap sportswear IF you can get it in store, but their online service is an absolute disgrace; still to be confirmed, but in my opinion what their lack of ownership of this issue is either being complicit in outright theft or criminal negligence. They are now being completely boycotted and I cannot warn enough people about how terrible the all-round experience has been and genuinely hope that the company fails given how negligent and unhelpful they have been given the failure is in their returns process: DO NOT PURCHASE ANYTHING FROM THEIR WEBSITE Full story: We ordered my son's fairly expensive (~£150) trainers as his main birthday present. When they arrived, they were not at all like the ones in the photo, so we requested a return. Initially we tried to return this in-store, but they insisted it had to go via their Evri returns process (costs us an extra ~£6), but fair enough, we should have gone to Amazon if we wanted a slick, free returns process. 5 days later we're told that they received a dirty polo shirt and would be sending it back to us. The items has presumably been stolen in transit, but Sports Direct won't raise the theft with Evri (the courier company), even though the contract for the delivery is between Sports Direct and Evri and a process that they insisted we use. Given the extent to which they have completely ignored the theft and are unwilling to either take responsibility for it themselves or hold Evri to account, I cannot see the situation getting better, hence: DO NOT PURCHASE ANYTHING FROM THEIR WEBSITE”

Helpful Report

Posted 6 days ago

“Don't order from these idiots . Sent me a kids cap then tried to tell me it wasn't. YOU HAVE TO PAY FOR RETURNS absolute joke of customer service too”

Helpful Report

Posted 3 weeks ago

“Bad shoes bad customer service”

Helpful Report

Posted 1 month ago

“I eventually reached a point where trying to manage everything on my own was no longer possible. The pressure kept building, and even though I tried my best to figure things out, nothing seemed to get better. That was when someone encouraged me to try xwaxt.com, and honestly, it turned out to be one of the most reassuring decisions I’ve made in a long time. Right from the moment I contacted them, their team handled my situation with a level of attention and professionalism that immediately put me at ease. They didn’t just give quick answers—they patiently went through every detail, made sure they understood exactly what I was facing, and explained each step in a way that was easy to follow. What stood out the most was how calm and consistent they were throughout the entire process. Instead of feeling lost and overwhelmed like before, I finally felt guided, supported, and informed. They broke down every confusing part, offered solutions that made sense, and stayed with me until everything was properly resolved. Looking back now, reaching out to xwaxt.com was truly the turning point. Their dedication, clarity, and genuine willingness to help transformed a stressful situation into something I could manage with confidence. I’m sincerely grateful for the way they handled everything and the peace of mind they helped me regain.”

Sports Direct 1 star review on 27th January 2026

Helpful Report

Posted 1 month ago

“I eventually reached a point where trying to manage everything on my own was no longer possible. The pressure kept building, and even though I tried my best to figure things out, nothing seemed to get better. That was when someone encouraged me to try xwaxt.com, and honestly, it turned out to be one of the most reassuring decisions I’ve made in a long time. Right from the moment I contacted them, their team handled my situation with a level of attention and professionalism that immediately put me at ease. They didn’t just give quick answers—they patiently went through every detail, made sure they understood exactly what I was facing, and explained each step in a way that was easy to follow. What stood out the most was how calm and consistent they were throughout the entire process. Instead of feeling lost and overwhelmed like before, I finally felt guided, supported, and informed. They broke down every confusing part, offered solutions that made sense, and stayed with me until everything was properly resolved. Looking back now, reaching out to xwaxt.com was truly the turning point. Their dedication, clarity, and genuine willingness to help transformed a stressful situation into something I could manage with confidence. I’m sincerely grateful for the way they handled everything and the peace of mind they helped me regain.”

Helpful Report

Posted 1 month ago

“This service promotes responsible digital checks. Relationship transparency was clearly explained. Phone usage was reviewed professionally. iPhone compatibility worked well. WhatsApp activity reports were accurate. Facebook insights were unbiased. Surveillance stayed controlled. It helped calm a tense situation. Respectful approach. Highly professional.”

Sports Direct 5 star review on 25th January 2026

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Posted 1 month ago

“I realized that continuing without professional guidance was no longer an option, so I decided to seek experienced support. That decision led me to Xwaxt.com, where Xwaxt team handled my situation with patience, professionalism, and clear direction from the very start. I was facing a financial matter involving $115,000, and they took the time to carefully review my concerns and explain the process in a way that was clear and reassuring. Their consistent communication and well-organized approach made a challenging situation much easier to navigate. I was kept informed at every stage and always felt supported and respected. Xwaxt team remained reliable, attentive, and fully committed throughout the entire process. With the expertise and dedication of Xwaxt team, the matter was resolved successfully. I moved forward with confidence and peace of mind, and I sincerely appreciate their honesty, transparency, and professional support.”

Sports Direct 1 star review on 16th January 2026

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Posted 1 month ago

“Shoddy trainers. 2 pairs developed squeaks. One of the Everlast trainersI purchased from Isle of Man store began coming apart at the heel within 3 weeks of use. The manager at the Isle of Man store saud they were sold at discount so I cannot return them, she also said I wire them everyday, and I shpukd not have walked on the beach with them. She refused return, floating UK consumer Law. This was the response from Sports Direct Head Office: Hi, Trevor Green. Thank you for reaching out. I’m really sorry for the frustration caused. Please note that in-store purchases can only be handled by the store where they were bought, as we do not have access to store sales. We can only assist with online orders. You’ll need to contact the Isle of Man store directly to resolve this issue. Thanks for your understanding. Thanks, Melvin.”

Sports Direct 1 star review on 6th January 2026

Helpful Report

Posted 1 month ago

“I still haven’t received my order that I ordered on 10/12/25 and have had no correspondence about it.”

Helpful Report

Posted 2 months ago

“After keeping me waiting for almost one hour the sales assistant announced he could not find me the other shoe from the back room. It made my experience very uncomfortable as I really wanted to buy that pair. Made me wonder whether I was a personal target or did he send other customers away in the same manner. Also, I am not sure why but he tried to ensure that I sought help from no other staff member. He went as far as criticising my attempt of getting help from the other guy working there plus the staff at the till from whom I did try and seek help in desperation. Obviously, he was worried about his reputation and inefficiency as a sales assistant. Glad to say that the second member of staff was approachable and found me the other shoe from the back which I eventually purchased! Ps: This was The Sports Direct branch in Tandem Centre and the staff member (I could not catch his name) was a short guy from Indian background with poor Englsh.”

Helpful Report

Posted 2 months ago

“Sadly Sports Direct have changed supplier and country for their Slazenger leather golf gloves. They were great but are now flimsy ill fitting rubbish. Tearing apart after 5 rounds. Don't buy thinking they were the same quality as before”

Helpful Report

Posted 2 months ago

“Paid extra for 48 hour delivery. It took over 5 days and their customer service just didn’t care or offer any discount on the extra £8 delivery charge, despite it being over 5 days late. Reached out to them a few times but they simply said “you can return the items for a refund” and suggested I chase the courier. They just washed their hands of the situation. We paid more as it was a present. We missed the birthday date due to their incompetence. Really unhelpful. I’d been warned against buying from Sport Direct online but ignored the warnings. Big mistake. They also use Evri (voted the worst courier, so unlikely your packages will arrive on time, if at all, anyway). Steer clear!!”

Helpful Report

Posted 2 months ago

“I attempted to manage the situation on my own at first, but it soon became overwhelming. After realizing I needed expert assistance, I reached out to xwaxt.com, and it made a noticeable difference. Their team was professional, responsive, and clear, helping simplify the entire process.”

Sports Direct 1 star review on 17th December 2025

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Posted 2 months ago

“Bien . Bon site Fiable”

Helpful Report

Posted 2 months ago

“When I reached a point where handling everything on my own was no longer possible, I realized I needed real experts who could guide me. That’s when a friend told me about xwaxt.com, and reaching out to them turned out to be an incredibly wise choice. Right from the start, their team made me feel supported — they listened, responded quickly, and stayed fully dedicated to finding the best solution for my situation. Their patience, professionalism, and genuine care took so much stress off me. I’m truly grateful for their help and the exceptional outcome they delivered.””

Helpful Report

Posted 2 months ago

““After days of struggling with unhelpful support from other services, I turned to Micasr.com. They were the first team to truly understand what I was dealing with. They kept me updated, took real initiative, and delivered exactly what I needed. Their help went far beyond basic support — it genuinely felt like a lifeline when I needed one most.””

Sports Direct 1 star review on 6th December 2025

Helpful Report

Posted 2 months ago

“Ordered online (as I do at many stores/outlets) tried to return an item , can not return it at store !! as it is group policy ! had to arrange a delivery and pay £ 4.99 for it my delivery (many stores will allow client's peace of mind either to return it at store or free delivery) but sports direct insist to make client's life hard! doubt I will deal with them again”

Helpful Report

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Sports Direct Reviews

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