Sports Direct Reviews

3.72 Rating 745,117 Reviews
68 %
of reviewers recommend Sports Direct
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.64 out of 5
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
Top Retailer in the Customer Voice Awards,  Summer 2020
Read Sports Direct Reviews

Write Your review

Tell us how Sports Direct made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Is very good shoes, way comfortable. Good for day usage and for sports.
Posted 9 months ago
Always a good variety of items in various sizes - plenty of stock - I was able to buy exactly what my husband wanted - very polite and speedy staff - would recommend
Posted 1 hour ago
Very efficient service. Great value product which arrived very quickly,
Posted 2 hours ago
The item that i bought was stolen by the Hermes courier, and you customer service team have refused to send me my refund money, even after i told them i have the woman on video. Katrina from customer service has been going back and forth with me over my cash and the items i bought that were stolen, and i feel like i am the one being interrogated. i will never buy online from this company again and i will advise everyone else against it too, how appalling and shocking, the worst thing about it..... i paid delivery fee, this is all over the total of £45. Disgusting company.
Posted 3 hours ago
My order arrived on time and communication from company was excellent
Posted 3 hours ago
Beautiful colour, very soft feet for a walk or running, very comfortable. Recommend 100%. Happy with item. Fast delivery
Sports Direct 5 star review on 11th May 2021
Posted 4 hours ago
Got my order mixed and got the wrong stuff with what I ordered. XS when i ordered Large wrong shoes too and sizes
Posted 5 hours ago
Ridiculous delivery time.
Posted 7 hours ago
Only half order recieved as yet
Posted 7 hours ago
Trainers that were originally sent had blue glue all over them but were exchanged for a good pair quickly but at an additional cost
Posted 8 hours ago
Not sure if this was sports driects fault or the delivery service but i did not recieve all my items. Also one of the items i recieved was damaged, a pair of joggers split in the middle, wasnt happy!!
Posted 9 hours ago
Excellent shopping experience. Found what I wanted within a few minutes. User friendly throughout. I got my purchases a few days before I expected and the products were brilliant.
Posted 10 hours ago
Easy website to go through and the shoes are as described and what I need for work
Posted 10 hours ago
Arrived before said delivery date. Well kept up to date what stage your goods are at.
Posted 10 hours ago
The shoes they had on sale were very well priced, and arrived very quickly. They also had it in 9.5 which is a size I've not seen very often these days on line, so was quite happy to try that instead of my usual 10. Much snugger fit, very useful.
Posted 10 hours ago
Very happy with my purchase, good quality and good service
Posted 11 hours ago
I changed the delivery address for my delivery, but unfortunately not the postcode-my error. I immediately tried to contact yourselves and Hermes-impossible. None ofthe pre-fabricated questions covered my problem. 1 week later apparently my parcel is still in the Hermes warehouse and your company is telling me the issue has been resolved. Pants
Posted 11 hours ago
The products are good value but the delivery is a bit steep and no free returns is a real no no.
Posted 13 hours ago
Szuper volt a szállítás, pont jó méretű a rendelt cipő! köszönöm :)
Posted 14 hours ago
I didn’t receive my package. I have all information in my Pay Pal history, i have confirmation from you about sent item on email. But now on my account in my history i don’t see any purchases. Hermes don’t have anything for me as well
Posted 15 hours ago
Good products on display on the website with reasonable prices. I had another state selected in my delivery address, I selected Lagos State but somehow your system selected Port Harcourt but thankfully I was able to contact DHL Nigeria to ensure the items get to the correct address. I will be shopping more from Sports Direct going forward. Kind regards
Posted 15 hours ago
Sports Direct is rated 3.72 based on 745,117 reviews