Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,575 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shirt came in good condition, but the delivery service was awful. During a weather warning, the parcel was left on the other side of my gate, as if the courier had just thrown it over and called it a day. As a customer, I expect better delivery service from the couriers at Sports Direct. Shame on you.”

Sports Direct 3 star review on 27th October 2026

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Posted 2 weeks ago

“Thanks to their dedication and expertise, the issue was resolved smoothly, and I felt confident every step of the way.”

Sports Direct 3 star review on 1st June 2026

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Posted 5 months ago

“Thanks to their dedication and expertise, the issue was resolved smoothly, and I felt confident every step of the way.”

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Posted 5 months ago

“No matter the reason they make you pay for returns- damaged, wrong item, wrong size!”

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Posted 5 months ago

“Never had a problem with sports direct apart from the staff can sometimes be difficult to track down no my complaint is about a customer. She was in the shop with 2 young children and they were on scooters charging around between racks of clothes etc their parent/guardian was totally unaware of what they were doing and I was very concerned that they might drive into me. Not one member of staff said anything. I don't think it right to be dodging young kids while shopping. This was yesterday Sunday 22nd March.”

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Posted 7 months ago

“Sadly Sports Direct have changed supplier and country for their Slazenger leather golf gloves. They were great but are now flimsy ill fitting rubbish. Tearing apart after 5 rounds. Don't buy thinking they were the same quality as before”

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Posted 10 months ago

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Posted 1 year ago

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Posted 1 year ago

“Good and cheap”

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Posted 3 years ago

“Received the order next day as paid for, however wasn't made aware until the same day that one of the items was unavailable. Customer service therefore not up to date.”

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Posted 5 years ago

“The shipping prices are so high. This is the main reason I rarely shop at Sports Direct.”

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Posted 5 years ago

“Great discounts as always, paid a premium £7.99 next day delivery but it didn’t come until the day after expected……very disappointing!”

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Posted 5 years ago

“Good shop with many items to choose from and ofcourse lovely staff. However, I’m disappointed that there are no refunds of cash etc when returning an item only vouchers. I don’t know if any other store that has this policy…”

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Posted 5 years ago

“Paid for next day delivery and got it 2 days after... Not the best service but got what I ordered.”

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Posted 5 years ago

“Everything arrived on time. The delivery fees are astronomical and I had to pay twice for delivery as it wouldn’t let me edit an existing order ever straight away.”

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Posted 5 years ago

“Haven't received the item yet, tracking not working either I will take down if sorted :)”

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Posted 5 years ago

“Whilst the delivery was quick and the products were as expected, two out of the three T-shirt’s were loose in the parcel and not in the clear bags despite the bags being in the parcel. Hence the T-shirt’s were very crumpled.”

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Posted 5 years ago

“disappointing that you have to pay postage even for delivery to store, especially when they don't stock all products in store, also when using my blue light discount code it rejected the discount when i added an extra item to the basket, however when i bought that item in store i got discount!”

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Posted 5 years ago

“Ordered incorrect size. Have sent back for an exchange but have been waiting over ten days for any communication, which is very poor.”

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Posted 5 years ago

“I paid for next day delivery if I ordered before 7pm but did not arrive till do days after. Don’t advertise this if you can’t deliver.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,575 reviews