Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,575 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are still waiting for our order ! Table tennis table was damaged on arrival at the courier .”

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Posted 5 years ago

“As much as the items purchased are of good quality, why should we have to pay to return stuff. Couldn't we return to store? Charge to deliver charge to return. Will not be shopping on line again”

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Posted 5 years ago

“Ok but I thought as I was having it delivered to a Collection point it was free but got charged £4.99”

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Posted 5 years ago

“Great prices on stock however delivery charge is excessive and unhappy I am unable to return to store so have to pay again to return by post”

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Posted 5 years ago

“Wrong size wellies were sent”

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Posted 5 years ago

“Disappointed the returns are not free...”

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Posted 5 years ago

“I shop a lot online and have become accustomed to great delivery and returns procedure. Sports direct postage cost is quite expensive compared to others and they also charge returns postage. I will be reluctant to purchase from their online store again.”

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Posted 5 years ago

“the packaging was badly damaged and the trainers were obviously returns that hadn't been checked or repackaged properly..bit poor as not cheap.”

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Posted 5 years ago

“The walking boots ordered are very good, the star rating refers to the service. I ordered a pair of boots and immediately realised that I had ordered the wrong size. Even though it was literally s minute later Sports Direct would not allow me to change the order, instead I had to wait for the incorrect size to arrive and then spend £5 sending them back. Ludicrous.”

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Posted 5 years ago

“Product was very good but I thought having to order it myself online as it wasn’t available in store rather than you guys ordering it in for me kind of blurred the customer/retailer lines a little. Am I classed as staff now and if so when do I get paid?”

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Posted 5 years ago

“Trainers are fine but returns lunatics and frankly paying for postage for item over £50 equally bad - back to Amazon free postage and free returns”

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Posted 5 years ago

“I was happy with the product. The item arrived in store earlier than expected so that was also good. However, I was surprised that I was charged to pick up the item from the store. I could have understood if it had been delivered to my home or near by collect point. I will make me think again next time.”

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Posted 5 years ago

“I have been asked to write this review before my goods have arrived.”

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Posted 5 years ago

“I have been very confused by the differences in sizing between garments made in Cambodia and garments made in Indonesia. The details on the garments differ also. I think you should have a standard size and standard colour scheme for each garment. I refer in particular to girls logo sports tops. And WHY do some have a seem right down the middle while others do not?”

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Posted 5 years ago

“I ordered 37,5, i thought they would fit me, But if you’re between this size and 38, then totally go for 38. They look very very cool, just like in the pictures, but it was a little strange smell, of glue, want very hard, maybe you won’t even feel it, but I did. Also I didn’t like the fact that the white sole of them was getting kind of wrinkles, and I just walked in them a little bit in the house:/ Still thinking to send the back. But the look was very cool. They look amazing.”

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Posted 5 years ago

“Para cobrar lo que cobran por los gastos de envío tardan demasiado tiempo en enviar los pedidos.”

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Posted 5 years ago

“Great products at great prices. The problem is shipment using Hermes. My product was delivered broken due to Hermes delivery tossing it over my gate.”

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Posted 5 years ago

“I originally went to a sports direct store, one staff member was not approachable infact quite intimidating, as he was restocking shoe boxes, kicking them across the floor. As I was going to approach him for assistance, his facial expression was scowling, so I avoided him. Another member fortunately was more helpful. But the store did not have the item I wanted in stock, therefore I had to use the website.”

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Posted 5 years ago

“Shopping experience was great HOWEVER even after ticking no first offets/sales info etc etc I get 10 bloody unwanted promotional damn emails a day”

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Posted 5 years ago

“Only half order recieved as yet”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,575 reviews